Institute of Internal Communication

Alan Cook, managing director of The Post Office, has been facing one of the toughest times in the organisation’s 360-year history. He has been managing a network of around 14,300 Post Offices against a backdrop of strikes and closing rural branches.

In this nine-minute Podcast Alan talks to CiB webmaster Steve Nichols about the problems he faces surrounding post office closures and how he has set about communicating with all stakeholders.  

Click on the play button above or you can right click and download it here in MP3 format (3Mb) for your iPod or MP3 player.