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Annual Review

2021 was a pivotal year for IoIC

Annual Review 2021As organisations navigated the challenges of “stop-start” and uncertainty from the pandemic, the Institute leaned in to support its members in these continuing uncharted times.

From much appreciated face-to-face events to more than 100 webinars and virtual training courses, when members needed best practice and opportunities to connect and learn, the IoIC delivered. At a time when IC professionals are even more time poor,and budgets are still under scrutiny, seeing the increased attendance at events, a growth in membership and the clear desire for professional development was more than heartening. And this is reflected in a profit that is being used to enhance membership experience and invest in IoIC’s services.

A couple of things from me on a personal note. Time spent talking with, and listening to, IC professionals gives the IoIC invaluable insight that shapes and influences our future strategy. In 2021 – and continuing into 2022 – the Institute reached out even more to hear from our diverse membership about the support and resources they want from IoIC. We know that we are not reaching as many underrepresented people as we would like, so we are addressing this issue.

We continue to rely on passionate and able volunteers who generously give their time and expertise, whether it is on our board or on assessment panels for diploma students, to run hub events or on working groups. We are ever grateful for this support and people’s personal investment in IoIC. And we are appreciative of the hard work of our HQ team and the dedication of our chief executive Jennifer Sproul, who between them deliver above and beyond their capacity, yet never do anything less than 100 per cent.


Suzanne Peck
IoIC president and FEIEA president

You can explore the highlights of 2021 by clicking here to download the entire report.


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