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IoIC membership has taken my communication to new heights!

Back in 2018, faced with the daunting prospect of enhancing a communication strategy with limited 'internal communication' experience, a Google search introduced me to the IoIC. Soon after, with a lot of research and IoIC training courses under my belt, I was equipped with a foundation knowledge, a membership to the IoIC community and an eagerness ...
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112 Hits
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Internal communicators must make the transition to a ‘future normal’

After months of experimenting with the "work-from-home" approach, our attention now turns to how we will thrive in the post pandemic workplace or, as I call it, "the future normal". This phase presents an opportunity for internal communicators to rethink the employee experience in ways that respect individual differences – home lives, skills and ca...
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321 Hits
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IoIC Masters in Internal Communication Management (2019)

Time has truly flown by since I handed in my final Masters assignment in September 2019. In fact, looking back, the entire 12-month programme passed so quickly that combining it with full time work now feels far more achievable than perhaps it did at the time! In my hybrid internal communications and employer branding role at the Italian energy com...
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179 Hits
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There's a difference between showing what you do and evidencing what you do

According to IoIC's Covid-19 survey , internal communicators are 'confident that their work in recent weeks has increased their presence and improved their reputation'. This is a nice soundbite but jars rather with what I am hearing and reading about many IC pros being made redundant. It's true that many professions will, sadly, suffer redundancies...
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214 Hits
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7 Ways To Overcome Employee Resistance To Change

Change in a company is supposed to be for the greater good and or what's best for the company itself, right? Though, change may not be good for everyone in your workforce. In fact, employees have the right to question company changes, if they don't like what they're seeing; and, they have the right to suggest any alternatives that can alleviate any...
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415 Hits
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Woah, Bodyform. Why authenticity is communications’ lifeblood.

If you haven't seen it, stop what you're doing, and allow yourself an uninterrupted 3 minutes 18 seconds to absorb this. Done? Welcome back. The devastation of a failed pregnancy, the agony of endometriosis, the ecstasy of physical intimacy. All the pleasures, monthly pains and milestones from the first unnerving spots of blood through to the fiery...
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409 Hits
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Returning To Workplaces After Lockdown: The New Zealand Experience

New Zealand is the envy of the world having near-eradicated Covid-19. Our Prime Minister, Jacinda Ardern, has received worldwide praise on her 'go hard, go early' policy and distinctive communication skills. Consistent language such as 'our team of five million, and 'be strong, be kind and unite' has undoubtedly won the hearts and minds of her fell...
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427 Hits
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Team Building on Remote Mode: Do Companies Actually Need It?

' Quarantine' and 'remote' are the two main words that influenced the business at the very beginning of 2020. The closure of offices and the transfer of employees to the 'remote mode' don't mean that work with personnel at this time should be stopped. It's just the opposite! Now, remote work format is more popular than ever. Holding ...
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434 Hits
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Adapting for the future with human-centred communication

We are experiencing a time in our lives, both personally and professionally, that we will never forget. The coronavirus pandemic has challenged the internal communication profession like never before, as we work at a different pace with a volume of change that has been difficult to navigate – all while the future and long-term impact remains unknow...
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1157 Hits
1 Comment

Organisational stability and flexibility: dealing with the paradox

Organisations need stability yet also need to be flexible to deal with uncertain situations. To manage this paradox, we can learn from professional athletes. Right about now, sports fans across the world should have been anticipating a summer of joy. Next month they would have watched our finest athletes head off to Tokyo to compete in the Olympics...
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344 Hits
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The art of writing your CV

When it comes to updating your CV why do we find this the hardest thing to do in the job search process? Not the interview, but updating the CV? After giving this some thought I have decided to share some of my thoughts about what I, as a specialist internal communications recruitment consultant would like to see from you when you are applying for ...
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498 Hits
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Speaking My Language: Navigating Internal Communications with Intergenerational Employees Following COVID-19

Intergenerational differences in the workplace are really nothing new. For decades, the standard was that you would take a job shortly after high school or college and remain with that employer until you retired. That meant that your work environment, from start to finish, was staffed with employees representing every generation. Today, work life i...
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398 Hits
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Making Kindness Matter

When I think back over the last couple of months, the stories that have overwhelmed me and even sometimes brought tears to my eyes are ones of kindness and community. One that springs to mind is a friend's partner who saw a 90-year-old woman visibly upset and struggling to find essentials in a sparse Sainsbury's. He asked the shop assistant if thes...
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  343 Hits
  2 Comments
343 Hits
2 Comments

The Employee Experience Opportunity

In 2017, Forbes named creating a compelling Employee Experience (EX) as the No 1 HR trend. And yet, as we move into the summer of 2020, the reality is that most organisations do nothing more than pay lip service to employees being their best asset. According to 2018 Gallup figures, only 15% of employees worldwide feel engaged in their work, leading...
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419 Hits
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The Road to Recovery

Internal comms teams will be pivotal in the gradual move back to some sort of workplace 'normality'. Here are our key points to consider as you start that journey. It's fair to say that mixed in with the pride of what we've achieved as internal communicators in recent weeks, there's a decent amount of trepidation over what comes next. Returning to ...
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  639 Hits
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639 Hits
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Trust and influence: how internal communication is responding to Covid-19 challenges

Recent research says that trust in government is rising higher than trust in businesses during this crisis, how are internal communicators approaching this challenging time? IoIC President, Suzanne Peck, reflects on the IoIC's own recent Covid-19 comms survey. At the start of the crisis, a colleague warned that how organisations communicated with t...
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398 Hits
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Bring the benefits of remote working back to the office

Most of us working from home will be itching to get back to a more sociable corporate environment, but the current situation is a chance to take stock of our organisational culture. Here, Maya Riebel, communications manager for enterprise communications experts LumApps , suggests we consider the things we appreciate about the way we work in the off...
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  838 Hits
  1 Comment
838 Hits
1 Comment

How to secure a seat at the table post COVID-19

Recently, I've seen quite a few conversations about the importance of internal communications during COVID-19. Some have argued that this newfound responsibility and seat at the table may be the lasting change we have always hoped for. Without wanting to jump on one bandwagon or another, I've tried to look at the situation from both the employee an...
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  863 Hits
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863 Hits
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Back to the books - why study for an internal communications qualification?

How often do you take the opportunity to stop and think about why you're doing what you're doing? As internal communicators, now more than ever, circumstances often dictate that we work reactively and at high speed, with limited chance to reflect. The IoIC's Advanced Diploma of Proficiency in Internal Communications offers you a unique opportunity ...
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267 Hits
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Five Considerations to Keep Your Workers Happy

What are some of the first things that come to mind when you think of the word "happiness"? Perhaps you think of being on holiday in a tropical setting, or maybe even a quiet evening where your only company is that book you've been dying to get to. It's unlikely that when most people think of "happiness," they think about their job, but research su...
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648 Hits
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