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Adapting for the future with human-centred communication

We are experiencing a time in our lives, both personally and professionally, that we will never forget. The coronavirus pandemic has challenged the internal communication profession like never before, as we work at a different pace with a volume of change that has been difficult to navigate – all while the future and long-term impact remains unknow...
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1252 Hits
1 Comment

Organisational stability and flexibility: dealing with the paradox

Organisations need stability yet also need to be flexible to deal with uncertain situations. To manage this paradox, we can learn from professional athletes. Right about now, sports fans across the world should have been anticipating a summer of joy. Next month they would have watched our finest athletes head off to Tokyo to compete in the Olympics...
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409 Hits
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The art of writing your CV

When it comes to updating your CV why do we find this the hardest thing to do in the job search process? Not the interview, but updating the CV? After giving this some thought I have decided to share some of my thoughts about what I, as a specialist internal communications recruitment consultant would like to see from you when you are applying for ...
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583 Hits
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Speaking My Language: Navigating Internal Communications with Intergenerational Employees Following COVID-19

Intergenerational differences in the workplace are really nothing new. For decades, the standard was that you would take a job shortly after high school or college and remain with that employer until you retired. That meant that your work environment, from start to finish, was staffed with employees representing every generation. Today, work life i...
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471 Hits
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Making Kindness Matter

When I think back over the last couple of months, the stories that have overwhelmed me and even sometimes brought tears to my eyes are ones of kindness and community. One that springs to mind is a friend's partner who saw a 90-year-old woman visibly upset and struggling to find essentials in a sparse Sainsbury's. He asked the shop assistant if thes...
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  400 Hits
  2 Comments
400 Hits
2 Comments

The Employee Experience Opportunity

In 2017, Forbes named creating a compelling Employee Experience (EX) as the No 1 HR trend. And yet, as we move into the summer of 2020, the reality is that most organisations do nothing more than pay lip service to employees being their best asset. According to 2018 Gallup figures, only 15% of employees worldwide feel engaged in their work, leading...
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499 Hits
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The Road to Recovery

Internal comms teams will be pivotal in the gradual move back to some sort of workplace 'normality'. Here are our key points to consider as you start that journey. It's fair to say that mixed in with the pride of what we've achieved as internal communicators in recent weeks, there's a decent amount of trepidation over what comes next. Returning to ...
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779 Hits
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Trust and influence: how internal communication is responding to Covid-19 challenges

Recent research says that trust in government is rising higher than trust in businesses during this crisis, how are internal communicators approaching this challenging time? IoIC President, Suzanne Peck, reflects on the IoIC's own recent Covid-19 comms survey. At the start of the crisis, a colleague warned that how organisations communicated with t...
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498 Hits
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Bring the benefits of remote working back to the office

Most of us working from home will be itching to get back to a more sociable corporate environment, but the current situation is a chance to take stock of our organisational culture. Here, Maya Riebel, communications manager for enterprise communications experts LumApps, suggests we consider the things we appreciate about the way we work in the offi...
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  965 Hits
  1 Comment
965 Hits
1 Comment

How to secure a seat at the table post COVID-19

Recently, I've seen quite a few conversations about the importance of internal communications during COVID-19. Some have argued that this newfound responsibility and seat at the table may be the lasting change we have always hoped for. Without wanting to jump on one bandwagon or another, I've tried to look at the situation from both the employee an...
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1027 Hits
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  • 8th September 2020
        It’s increasingly hard to find words to describe the events of 2020 so far. Suffice to say, few of us could possibly have imagined the world we find ourselves in today. Back in...
  • 28th July 2020
    You are cordially invited to attend the Annual General Meeting (AGM) of the Institute of Internal Communication which will be held on Thursday 10 September at 1pm by Zoom.  This will...
  • 27th July 2020
    IoIC Fellows are experienced IC practitioners who, for at least a decade, have shaped internal comms, had responsibility for a portfolio of IC projects or a team and are a recognised expert in a...
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