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Coffee, comms and Coventry

Steve Doswell, Senior Internal Communications Manager at First Utility I arrive at 8.30 and log on. Avoiding email at first, I double-check the day plan (so often derailed by the unproductive habit of 'living in the inbox'), check who's who in our catering consultation group and send out notes and actions from the latest meeting. Lured into email, ...
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704 Hits
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Trust me, I’m an internal communicator…

You can find opinions on literally every topic on the internet – who do you trust? How come some people appear more credible and trustworthy than others – and what lessons for us are there? In the 4th century BC, Aristotle wrote his treatise 'Rhetoric' in which he named three elements or 'proofs' of persuasion: Logos (logic/sense), Pathos (emotiona...
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698 Hits
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How to drive internal change by calculating trust

Driving change across an organisation needs internal champions. There's no way that a single individual can communicate and inspire every stakeholder across the business to buy into a new process or technology. It takes a team of people to amplify the message as well as make it relevant for every level of the business. But the question is, who do y...
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1037 Hits
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The sense of community and pride in our profession is still strong

I wanted to be a journalist from about the age of 10 and started my career on evening, then daily newspapers. I then worked in corporate communications roles in-house with Marks & Spencer, McAlpine, Shell and GSK and although working in-house was great, I think working within an agency suits me better as you're working alongside so many differe...
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330 Hits
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Common sense but not common practice

Common sense but not common practice I first heard this phrase some years ago from an FCO colleague. We were jointly presenting a time management course at the time and this summed up most of what we 'taught' perfectly. Since then I've lost count of how many times I've used it with various stakeholders when developing their Internal Comms plans – a...
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333 Hits
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Purpose and professionalism in internal communication

What does it mean to be a professional? When you hire someone to plan an extension on your house, draft your will or advise you on a mortgage, you want to know a bit about their credentials. You want to be assured that they know what they're doing and you can trust what they say. After all, these are all important things right? Internal communicati...
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575 Hits
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