From presenter to practitioner…

I've been working in internal communication roles since I graduated university as a journalist in 2008. Like many internal communication practitioners, I sort of fell into the profession by accident. During university, I was working as a radio presenter across Scotland. When I graduated, along with my presenting gig, I took on a job in the station'...

I had extensive experience of writing communications plans for large scale technology rollouts: campaign planning and audience considerations were really important facets of the work I did, but these were always limited to projects. As a consultant I would swoop in with frameworks of how organisational changes would impact employees, with lots of c...

The Beginning It is fair to say the role of IC has had to adapt rapidly to the unfolding events of the last six months; a situation that has shaken the core of every business up and down the country. Put simply, the world has changed and so has the landscape of business. The need of good internal communication has never been so critical in the work...

Overnight, businesses across the UK had to send their workforces home when the government enforced lockdown. The past five months have brought highs and lows, challenges and learnings – but this period will likely change the way many of us work forever. One thing that we have all missed is human contact – interactions with colleagues, friends, exte...

Just over two years ago I made the conscious decision to move back into a role that focused purely on internal communications. My time in PR and public affairs was insightful and incredibly beneficial to my career development, yet I knew deep down that internal communications was my true passion. Having made that decision, I took a leap out of my c...

When deciding whether to take on the challenge of a Masters degree on top of a full time job and a busy life, asking yourself why is a very good place to start. For me it was a solidify my career change and gain a deep understanding of internal comms. I have built my career doing press relations and PR but in the last couple of years I switched to ...

Back in 2018, faced with the daunting prospect of enhancing a communication strategy with limited 'internal communication' experience, a Google search introduced me to the IoIC. Soon after, with a lot of research and IoIC training courses under my belt, I was equipped with a foundation knowledge, a membership to the IoIC community and an eagerness ...

After months of experimenting with the "work-from-home" approach, our attention now turns to how we will thrive in the post pandemic workplace or, as I call it, "the future normal". This phase presents an opportunity for internal communicators to rethink the employee experience in ways that respect individual differences – home lives, skills and ca...

Time has truly flown by since I handed in my final Masters assignment in September 2019. In fact, looking back, the entire 12-month programme passed so quickly that combining it with full time work now feels far more achievable than perhaps it did at the time! In my hybrid internal communications and employer branding role at the Italian energy com...

According to IoIC's Covid-19 survey, internal communicators are 'confident that their work in recent weeks has increased their presence and improved their reputation'. This is a nice soundbite but jars rather with what I am hearing and reading about many IC pros being made redundant. It's true that many professions will, sadly, suffer redundancies;...