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Communicating Change

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Event Date
25th Sep 2019
9:30 am - 5:00 pm
Standard Price
£485.00 + VAT
Members Price
£375.00 + VAT

Nicole Utzinger



This one-day course is suitable for anyone with responsibility for managing the internal communication and employee engagement around a change programme. Delegates will gain new knowledge around the theories which underpin successful change management communications and have the opportunity apply their new skills and techniques to a real life change scenario in a safe environment.



The course will cover the following:

  • What happens during change and how communication can make a difference. This section includes the classic change curve and what people go through during change as as well as the steps communicators can take to guide them through each phase
  • Understanding the neuroscience of change - how to use language to make messages stick and why stories are critical in times of change
  • Using the SCARF model to help employees remain engaged and motivated during change
  • Supporting leaders and managers - why line managers are key to successful engagement and how we as communicators can support them to step up to the challenge


A note on the trainer

Nicole Utzinger’s professional career spans more than 20 years in organisational/internal communications and people development in the UK, Europe and the Middle East. During that time, she has focused her attention on effective communications and people engagement gaining extensive experience and international expertise in leading and motivating multi-cultural audiences as well as designing, managing and delivering high-profile organisational communications and people development projects for organisations such as Microsoft, UBS, GlaxoSmithKline and DIFC-Dubai International Financial Centre.

Nicole is a Certified Professional Co-Active Coach and holds a coaching diploma from CTI – Coaching Training Institute, accredited by ICF, International Coaching Federation.


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