Upcoming Courses

Communicating Strategic Value

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Event Date
16th Jul 2019
9:30 am - 5:00 pm
Standard Price
£499.00 + VAT
Members Price
£399.00 + VAT

Tom Abbott, Dominic Walters


Until internal communication professionals actively measure and demonstrate the real business value of what they do to the entire management layer of their organisations, they risk never being afforded the same amount of time, resources and importance as other functional activities.

Following research conducted in 2005, Tom Abbott and Dominic Walters developed the Five Step Value Framework (FSVF) – a mix of measures designed to help communicators demonstrate the true value of IC activities.

The Framework draws on measurement strategies from other operational functions. Only by adopting similar ways to measure and demonstrate the value of its own operation will internal communication be able to move forward with more significance.


At the end of the course, participants will: 
  • Have clarity on how internal communication (IC) can add value to an organisation
  • Introduction to the Five Step Value Framework (FSVF) and the approach behind it
  • Be equipped to apply the FSVF to your organisation and ensure IC adds value and contributes to the organisation’s success. 


The course will cover: 
  • Why we need to communicate
  • Reasons for the relationship breakdown between the business and IC and how to raise the game
  • Introduction to the FSVF
  • How to change your mindset – what drives leaders’ behaviours and what this means for IC
  • Mapping out your strategy
  • Measuring the strategic value of IC
  • Presenting the value to the organisation
  • Getting the organisation working together to create the circle


Delegate feedback

“Different, thought provoking and valuable”

“Lots of useful and practical ideas shared to take back to the office”

“It will help us demonstrate our strategic value-add to the organisation”


About the trainers

Tom is 44 Communications' Partner, Strategy. In this role, he provides strategic advice to companies facing significant challenges around change and performance, with a specific focus on senior leaders, employee experience and engagement, and helping IC teams develop their capacity and credibility at a senior level.

Tom previously worked in internal, corporate and digital communications in the telecommunications and higher education sectors, before leading the Brand and Citizenship Team at National Grid, reporting in to the Executive Team. Most recently, Tom was HS2’s Head of Internal Communications, where he was responsible for the high-speed railway’s employee communications strategy as well as supporting its leadership and culture development.

Dominic is an experienced coach and consultant. He has over twenty five years of experience in helping clients develop engagement and communication strategies, enable people to bring values to life, shape organisational cultures and equip leaders with the skills and confidence to connect with their teams. Dominic has worked with engagement specialists and senior leaders in a range of sectors across Europe, US and Asia. He has also held senior in-house communication and engagement roles.

A past national Chairman and Fellow of the Institute of Internal Communication, he has appeared on TV, radio and in print promoting high performing effective leadership and engagement.


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