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The Employee Lifecycle: Creating Moments That Matter: Virtual Learning

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Event Starts
2:00 pm on 25th Feb 2022
Event Ends
5:00 pm on 4th Mar 2022
Standard Price
£395.00 + VAT
Members Price
£315.00 + VAT

Mike Sharples & Nicholas Wardle



Your organisational culture is not what you say it is, it’s what your employees and customers say it is. There are hundreds of touchpoints on the Employee Lifecycle and just one bad moment can seriously impact an employee’s relationship with their organisation – leading to a loss of motivation, loss of productivity and in serious cases, a resignation. So, it’s vital to identify the ‘moments that matter’ on the Employee Lifecycle and put steps in place to surprise and delight your people along the way to boost engagement, loyalty and performance.


 This virtual learning course, delivered over two half-days on 25 Februay from 2 - 5pm and 4 March from 2 - 5pm, is for you if:

  • You believe your employee experience could be improved
  • You are looking to get started with EX or accelerate an existing EX programme
  • You would like to prioritise your EX efforts where they will have the biggest impact
  • Your organisation doesn’t have a clearly defined Employee Lifecycle in place
  • You are interested in exploring EX tools that could help
  • Your employee survey results are in need of improvement

Course leads Mike Sharples and Nicholas Wardle are highly-experienced and award-winning EX thought leaders and co-authors of a powerful new book: Monetising the Employee Experience: How to prove the ROI for investing in your people and unlock lost productivity.


 Learning objectives

By the end of the course, delegates will: 

  • How to define and then use your Employee Lifecycle
  • How to define and then use Employee Journey Maps
  • How to identify where to start on improving the moments that matter
  • How to create effective moments that matter
  • How to measure the metrics that matter


The programme consists of 

  • The pros and cons of a Big Bang versus Agile approach to EX improvements
  • Building your EX team
  • An overview of how to define your EX strategy
  • Creating your Employee Lifecycle
  • The difference between a moment that matters and a rescue moment
  • Creating Employee Journey Maps
  • Examples of metrics that matter
  • A twelve-month action plan


Additional benefits

Additional benefits include:  

  • Receive an overview of the EX Toolkit, which will enable you to shape how to create a great EX
  • Learn more about what motivates employees via an introduction to mojo – the motivation platform
  • Have some practical experience of using Mural, an online collaboration tool
  • Collaborate and connect with peers who you can then buddy with throughout your EX improvement journey


Please note that we use Zoom for our online courses. Please ensure that you are able to access this system where you are based before booking your place. All times are in GMT. 


Who should attend?

This course is for anyone who either is or is interested in working within EX. It could be employees from Internal Communications, Employee Engagement, HR, Learning & Development or Project Management. It would also be useful for senior leaders who are looking to obtain maximum productivity from their employees.


About the trainers

Mike Sharples is the founder and Chief Experience Officer at Brand Experiences, which helps organisations achieve success by delivering outstanding experiences to customers, employees, candidates and prospects. He is the co-author of the book: Monetising the Employee Experience.

Nicholas Wardle is an award-winning employee experience practitioner with over 15 years' experience in the EX space, both in the UK and in the Middle East. Nicholas is a Fellow of the Institute of Internal Communications (IoIC), and a committee member of both Engage for Success, and IoIC London. He is the co-author of the book: Monetising the Employee Experience.


Please note our training terms and conditions before booking your place.

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