Voice Live: The Programme


A lively, interactive day of debate, discussion and stimulating conversation. Hear insight and experiences from your peers and take the opportunity to ask questions and share ideas and opinions


Morning sessions


08.45 - 9.20

Registration and coffee 

09.20 - 9.35
Welcome – from IoIC chief executive Jennifer Sproul
09.35 - 10.30
Perspective sessions
Experts in different fields of employee engagement and business strategy share their views on how internal communicators can enrich the experience for all employees, including their own teams. 
  • Diane Lightfoot – CEO of the Business Disability Forum, on how internal communicators can better support employees with disabilities
  • Rachel Bowyer and Becky Leonard – from IoIC’s FutureNet network, on how experienced IC pros can support newcomers to the profession and encourage more people to take up a role in internal comms
  • Simon Wakeman – managing director of digital agency Deeson, on the value of chatbots in internal communication
10.30 - 11.15
Inside Story West Midlands Trains: Hear to Listen 
A team of internal comms, safety and environment and mental health specialists from West Midlands Trains will share lessons from their IoIC Award-winning programme to support employees with mental health issues.

11.15 - 11.45
Coffee Break
11.45 - 13.05
Feature-length panel session: Change Communication 
A panel of in-house and agency change comms experts will talk about their experiences of communicating through change, from major acquisitions to group-wide transformation programmes. 
Panel members: 
  • Emma Collins, client relationship director, Top Banana
  • Paul Osgood, group head of internal communications, Clifford Chance – talking about his internal comms role during BG Group’s acquisition by Royal Dutch Shell
  • Zoe Spinks, communications and engagement manager, Stansted Airport
  • Emma Ridgeon, internal communication consultant at The Body Shop
  • David Norton, change consultant at comms consultancy Comms Quest
13.05 - 14.00

Afternoon sessions

14.00 - 14.40
I Say, I Say, I Say – vox pops
Focused group discussions on a range of topics, including: how do you deliver creative projects on a shoestring budget? How do you skill up line managers to be better communicators? What’s the secret to a successful client-agency relationship? How do you de-stress when work is hectic? What’s the most awkward interview you’ve ever sat through?
14.40 - 16.00
Feature-length panel session: Customer experience
A panel session with in-house IC practitioners, agency representatives and consultants on the tools and techniques internal comms teams can and should borrow from their customer experience colleagues. 
Panel members: 
  • Bola Gibson, head of community engagement, TSB Bank
  • Sharon Kennedy, principal consultant and founder of employee engagement agency Engage & Prosper
  • Emily Luscombe, deputy managing director at PR, digital and content agency Golin 
  • David Parkinson, co-founder of brand and creative strategists Brave and Heart 
  • Adrian Swinscoe, customer experience and service adviser and author of How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
16.00 - 16.20

Coffee Break

16.20 - 17.00

For/Against: Are digital detoxes worthwhile?

Arguing the two sides of the coin:

  • Georgia Turner, head of communications and marketing at Bournemouth Borough Council and Borough of Poole, and Comms Unplugged co-organiser
  • Andrew Hesselden, founder of creative communications agency Coralfish
17.00 - 17.15
Voice Over 
A wrap-up of the day, including:
  • Your career lessons 
  • Raffle draw
  • Closing comments from chief executive Jennifer Sproul
17.15 Onwards
Networking at The Underdog bar


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