Coronavirus: Useful IoIC Resources

We have highlighted below some useful IoIC articles and guidance documents which may prove helpful in navigating the Coronavirus situation. Click on the headers to read more.


Webinar: Communicating remotely via video

Join Jeremy Humphries, IoIC's creating video content trainer, as he talks about communicating remotely via video during this online session on Tuesday 21 April, 12-1pm. Register at the above link.


IoIC Covid-19 survey

To help IoIC understand the impact that Covid-19 is having on internal communication, and the ways in which IC professionals are tackling the challenges, we have put together a short survey which will allow us to identify what is working well and how we can disseminate best practice guidance.

Voice Mail: Coronavirus special

Our monthly newsletter in March focused on content around coronavirus, including articles with tips on communicating effectively during the outbreak, offering reassurance and instilling confidence, managing your own wellbeing while self-isolating, and looking to the future.

Webinar – 30 April: Communication and engagement: supporting your remote workers

Christopher Thom, strategic account manager at LumApps will share best practices on communicating with your teams during this period of remote working. He will be talking about the importance of engagement, sharing case studies and highlighting some tools that can help.

Webinar – Office 365 and MS Teams for home workers

While we may all have worked from home on the odd occasion, being thrown into a daily routine of connecting with colleagues and planning work while away from the office may be daunting. For this webinar, we were joined by Charles Fenoughty and Paul Jones from Sequel Group, who offered practical examples of using MS Teams, and guidance on prepping content activities via Planner or sharing social messages in Yammer. There were also examples of how other companies are using these tools to achieve their goals and keep employees motivated.

Webinar – comms helpline – dealing with the Covid-19 crisis

Jennifer Sproul, CEO of IoIC, joined Steve Crescenzo and Mike Klein for an honest discussion with Smarp about how Covid-19 is impacting internal comms, and the early lessons – as well as how the IC community can pull together to keep everyone connected. Watch the webinar at the link above.

IoIC webinar: support during the coronavirus outbreak

On 18 March, IoIC hosted a webinar where participants could ask IoIC advisers and board members for advice around communicating key information; optimising channels to reach all colleagues with relevant information; planning in uncertain times; advising leaders. Listen to the webinar at the link above.

How to use video to communicate coronavirus

Many of your employees will be working from home because of the outbreak, so it may be harder to give a personal, visible touch to your communication around coronavirus. That's where video comes in. Christopher Bo Shields of video content provider Binumi Pro offered Voice seven issues internal communicators need to consider when preparing film content.

A break from the old routine: supporting staff to work flexibly

Over the next few weeks, employers and managers will need to support employees to work differently – from home or at different hours in order to manage other caring or parental commitments. Our feature on flexible working offers tips to stay in touch, and offers reassurance that productivity need not be affected by new – albeit unexpected – working arrangements.

IoIC Factsheet: Making complex messages understandable

If the core of internal communication involves finding out what’s going on in our organisations and then telling people, ‘messaging’ relates to the second bit – the choices we make about what to tell people and the words we use to tell them. Whatever channel you’ll use to get your messages across (written stories, videos, town halls etc.) the same basic principles apply.

IoIC Factsheet: Understanding your internal audiences 

Understanding internal audiences involves a process of systematic analysis using existing demographics and audience research to construct a map of different employee group profiles. This is also known as ‘audience segmentation’ and it is in turn used to tailor and target communication more effectively.

Riding the storm: how best to steer your way through a crisis 

Unstable and often unpredictable, a crisis can hit an organisation at any moment, putting its reputation, leadership and strategic objectives at risk. With increasing value being placed on positive organisational culture, the role of internal communicators when a crisis hits is more important than ever. 


From a distance: how to engage remote workers 

Increasingly, more organisations are telling staff to work from home as a cautionary measure to reduce the potential spread of coronavirus. In this feature, communicators within organisations that already have a remote workforce share their insight and experiences of keeping those colleagues connected – to each other and to head office.

Using technology to bring remote workers closer

In this supporting article to our remote workers feature, we look at how digital tools, including video and podcasts, can help colleagues who aren't working in head office keep up to speed with events.

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