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Website terms and conditions

The content on this site is for the general information of visitors, and no responsibility can be accepted for any use made of information contained here.  Visitors should also recognise that, although all training and events information is correct at the time of publishing, IoIC reserves the right to alter programmes, speakers and venues without prior notification.
IoiC does not warrant or guarantee the accuracy or currency of the information on its website. If you use any information found on this website to make decisions or take actions, you do so at your own risk and acknowledge that the information carries no warranty, express or implied.


Information we collect


We collect personal information from you through this site, for example through the online booking and order forms.


IoIC processes information provided by its members and non-members to enable it to carry out its activities in accordance with its objectives and for its administrative purposes.
We will use this information to enable us to provide the service you request. We may use the information to tell you about our other products and services. We may also make it available to any person on request to enable them to contact you for any purpose other than direct marketing. If you do not wish the information to be disclosed in this way, please notify us in writing ( email: [email protected] ).
IoIC is occasionally approached by other organisations that wish to engage in direct marketing to their customers. If you do not object to the IoIC disclosing the information it holds for these purposes, please tick the relevant box when you complete one of the forms on this site.


Event and training terms and conditions

 By booking onto an event or training programme via the IoIC website you are entering into a formal contract. Please note our terms and conditions, particularly regarding cancellations (see below). 

If you have booked in error, or if this booking was not made by you, please let us know by return.
You can pay online by credit/debit card or request an invoice. Should you request an invoice, this will be sent to you shortly after your online booking. Please note that payment must be made in full at least two days in advance of the course/event. Sterling cheques should be made payable to ‘IoIC’. You can also pay by credit or debit card – call 01908 232168 to give details of your card. You can ask to be invoiced, but you must give us a purchase order number when you book if your company operates this system.
Please note: at this stage, the course/event may not yet have reached its minimum numbers for us to categorically confirm that it will take place on this day.
Therefore, if you are planning to book a hotel or travel, please ensure that your booking allows for the possibility of cancellation. The IoIC cannot take responsibility for any monies lost due to the cancellation of a training course.  

IoIC terms and conditions of booking

Sterling cheques should be made payable to ‘IoIC’. You can also pay by credit or debit card – call 01908 232168 to give details of your card. 

You can ask to be invoiced, but you must give us a purchase order number when you book if your company operates this system.
Whichever booking method is used, payment must be made in full at least two days in advance of the course/event.

Course numbers

There are maximum - as well as minimum - numbers on each course. If a course is under-subscribed, it may be cancelled or postponed. In that case, we shall notify you at least 7 days before the course date and arrange for you to attend on another date.
Additional dates will be arranged if the courses are oversubscribed. We cannot accept responsibility for any losses arising from cancellations or changes, beyond the course fees.



VAT will be applied at the rate in force in the UK at the time of booking.

Refunds and credit

Refunds can be made for cancellations up to one month prior to each course, but IoIC reserves the right to deduct 10 per cent of the course fee for administration costs plus £64.50 + VAT to cover costs already incurred,

Important note: no refunds or credit notes will be issued for cancellations made within one month of the course. If you fail to attend the course/event on the day, you will still be charged. 

If a delegate decides to postpone their attendance to a later date at short notice (within 15 days of the course), there will be an additional administration charge of £64.50 + VAT to cover costs already incurred.
Course credit can be held for six months and it is the responsibility of the delegate to contact the IoIC and confirm how the credit is to be used. After six months, the course credit will be lost and no refund will be issued. 



IoIC reserves the right to amend or postpone a course/event. Acceptance of a booking does not commit IoIC to run a course or create a responsibility for consequential losses in the event of IoIC needing to cancel or postpone a course/event. 

Change of delegate


If the named delegate cannot attend, the booking can be transferred to another person at no additional cost. Please let us know their name - before the course - by calling 01908 232168 and confirmed by email.



Unless otherwise stated, most courses/events will be held in central London. However, if there is sufficient demand, courses may be arranged in other parts of the country.

Value for money


The biggest savings are through membership of IoIC. If you download a Membership Application form from our website www.IoIC.org.uk and send it to us when you complete your course booking form, you can start to take advantage of the training discounts for members immediately.



The courses are practical and hands-on, with opportunities to test your skills.
Pre-registration information may be requested to help tutors to make the day relevant to delegates’ jobs and training requirements.
Most courses (training only) cover one day, beginning with registration and refreshments at 9.00am and finishing at 5.00pm. Lunch is included.
Places are offered on a first-come, first-served basis. We urge you to register for a course as soon as possible. If a course is full, you may be placed on a waiting list. You will be notified if cancellations occur and space becomes available.
IoIC reserves the right to postpone or cancel courses/events due to low enrolment or circumstances beyond its control.
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