Upcoming Courses

Influence and Impact for Internal Communicators

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Event Date
5th Feb 2020
9:30 am - 5:00 pm
Standard Price
£485.00 + VAT
Members Price
£375.00 + VAT

Nicole Utzinger 



Understanding others is the key to influencing and building trust; both critical components in the successful IC professional’s toolbox. This one-day course will explore the dynamics of influencing people, starting with analysing stakeholders and determining the right way to engage with the right people. You will learn and practice how psychology, emotional intelligence and interpersonal skills will help you to communicate with impact and become a trusted IC champion.

The course follows an experiential approach, with participants having the opportunity to practice all skills and techniques in individual as well as group exercises. Participants will:

  • Gain valuable new insight in the psychology of communications and the dynamics of influencing
  • Understand and apply effective stakeholder mapping
  • Recognise and flex their personal communications style to influence and motivate others
  • Appreciate and use the power and impact of non-verbal influencing skills
  • Explore strategies for handling conflict effectively


The course will cover:

The Psychology of Communications

  • Neuroscience - The holistic approach to building rapport
  • The Trigger Concept - What pushes our buttons?
  • Metaprogrammes - Adapting your style

Stakeholder Analysis and Management

  • The Stakeholder Map - Preparation is key
  • The Power/Interest Grid - Get to know them
  • Second Positioning Technique - Stand in their shoes

Principles of Influence and Impact

  • Different influencing styles and how to respond to them
  • Staying tuned - Active listening
  • The impact of physicality - Body language and voice


About the trainer

Nicole Utzinger’s professional career spans more than 20 years in organisational/internal communications and people development in the UK, Europe and the Middle East. During that time, she has focused her attention on effective communications and people engagement gaining extensive experience and international expertise in leading and motivating multi-cultural audiences as well as designing, managing and delivering high-profile organisational communications and people development projects for organisations such as Microsoft, UBS, GlaxoSmithKline and DIFC-Dubai International Financial Centre.

Nicole is a Certified Professional Co-Active Coach and holds a coaching diploma from CTI – Coaching Training Institute, accredited by ICF, International Coaching Federation.

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