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Influence and Impact for Internal Communicators: Virtual Learning - Fully booked!

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Event Date
30th Sep 2020
9:30 am - 5:00 pm
Standard Price
£350.00 + VAT
Members Price
£280.00 + VAT

Nicole Utzinger 



Understanding others is the key to influencing and building trust - both critical components in the successful IC professional’s toolbox. This virtual one-day course will explore the dynamics of influencing people, starting with analysing stakeholders and determining the right way to engage with the right people. You will learn and practice how psychology, emotional intelligence and interpersonal skills will help you to communicate with impact and become a trusted IC champion, even when communications might be limited to virtual channels. 

The course is split into two modules and follows a highly interactive, collaborative and engaging approach that includes individual as well as group exercises with real-life scenarios. 



Participants will:

  • Gain valuable new insight into the psychology of communications and the dynamics of influencing
  • Understand and apply effective stakeholder mapping
  • Recognise and flex their personal communications style to influence and motivate others
  • Appreciate and use the power and impact of non-verbal influencing skills
  • Explore strategies for handling conflict effectively

All participants will also gain: 

  • Pre and post course access to Canvas, the IoIC's online learning environment, where they will find all course materials and be able to engage with their fellow participants
  • The opportunity to try things out in the workplace before coming back together as a group for discussions and feedback
  • A network of like-minded professionals to connect with and learn from


The course will cover

The Psychology of Communications

  • Neuroscience - The holistic approach to building rapport
  • The Trigger Concept - What pushes our buttons?
  • Metaprogrammes - Adapting your style

Stakeholder Analysis and Management

  • The Stakeholder Map - Preparation is key
  • Second Positioning Technique - Stand in their shoes

Principles of Influence and Impact

  • Different influencing styles and how to respond to them
  • Staying tuned - Active listening
  • The impact of physicality - Body language and voice, even during virtual times

Please note that we use Zoom and Canvas: The Learning Management Platform for our online courses. Please ensure that you are able to access these systems where you are based before booking your place.


About the trainer

Nicole Utzinger’s professional career spans more than 20 years in organisational/internal communications and people development in the UK, Europe and the Middle East. During that time, she has focused her attention on effective communications and people engagement gaining extensive experience and international expertise in leading and motivating multi-cultural audiences as well as designing, managing and delivering high-profile organisational communications and people development projects for organisations such as Microsoft, UBS, GlaxoSmithKline and DIFC-Dubai International Financial Centre.

Nicole is a Certified Professional Co-Active Coach and holds a coaching diploma from CTI – Coaching Training Institute, accredited by ICF, International Coaching Federation.



“The facilitator was fab! She answered all of our questions and was great at giving us tips for dealing with hard situations and conversations as well as how to manage our stress levels. Cannot recommend her enough.”

“Nicole is an excellent tutor - highly knowledgeable, engaging and approachable. Great mix of practical and theory.”


Please note our training terms and conditions before booking your place.

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