Build a culture for listening

The latest in the IoIC’s series of roundtables for Fellows (our most senior grade of membership) focused on the issue of ‘strategic listening’ – as employees increasingly want and expect to be heard within their organisations.

Co-hosted by IoIC President Suzanne Peck and leadership consultant Dominic Walters, the session was an in-depth and wide-ranging exploration of how organisations should seek to listen to their people for genuine strategic impact post-pandemic, based on real experiences of implementing such approaches.

The key top tips to emerge from the roundtable discussion included:

• listen from the start – so what you hear has the maximum opportunity to make a difference
• write focused questions to help initiate conversations
• ask, analyse and act – with a particular emphasis on the third
• get senior leaders on board – everyone else takes their cue from them
• choose the right tool or method for the organisation and its people
• consider the need to listen to different people differently
• the ‘moments of truth’ happen when leaders hear something they don’t like – make sure they are prepared.

You can find out more about Fellowship here.

IoIC Members can read the full article here.