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2018 was another year of fantastic growth and achievement for IoIC.

Read our annual review to see our highlights in 2018, with record membership numbers, significant growth in professional development and increased attendance across the board. Turnover increased by 28% and we achieved an overall surplus.

The role of chief executive is a rollercoaster ride. When I take time to look back at everything we have achieved in the few years since I took over the role, I am truly overwhelmed and grateful. I am privileged to have met and worked with so many of our members, who are passionate and dedicated to improving themselves and, with that, the reputation of internal communication.

As I write my column for the 2018 Annual Review, we are celebrating our 70th anniversary as an Institute, which gave me a wonderful opportunity to look back at our history and achievements.

We have certainly been on a journey from the post room to the boardroom and I think it’s fair to say in recent years we have found our own voice and strength in our strategic positioning. For me, this is evident when I look through the activities and achievements of IoIC in 2018.

Our focus has been on providing improved resources, events and activities to ensure our members can build their credibility, and learn, develop and connect. In 2018, we continued to expand our offering in all these areas and we are seeing this impact in our engagement and numbers, so we couldn’t ask for more.

Alongside this, we have been working to improve the reputation of internal communication as a defined profession with unique skills. We know everyone thinks they can do “communication”, but we know that’s not the case – and with more professionals investing in their skills, we are proving this day after day. I am also delighted to report that after five years of making losses, we have achieved a surplus of £15,428 alongside an increased turnover of £775,059 (2017: £605,475).

Although we are a not-for-profit organisation, we have an obligation to our members (our shareholders) to ensure the continued growth of IoIC. The achievement of a profit not only ensures our future, but gives us the capabilities to continue to invest in our activities and build our voice for the internal communication profession.

With the growth in membership and the investment that  our members are making in themselves as practitioners, I am very excited about our future. Internal communication is,  I believe, having a moment. We know the world around us is continuing to evolve: the workplace itself; continuous change and transformation; how we consume content and form opinions; how we create meaningful and trusted relationships; and how we manage our own wellbeing in what feels like an overwhelming world.

Internal communication has been there in the background for over 70 years, helping organisations navigate these paths, but the need and impact of effective IC is being felt more than ever as we see more and more organisations put their people higher up the stakeholder ladder. Well, it’s about time.

So my call-out to you all is: let’s keep investing in ourselves, make our voice louder and unite as a community – as we are stronger together. As we look to 2019, we have more exciting plans ahead as we focus on developing the membership experience, building our content and advocating for internal communication through our #WeMatterAtWork campaign. So that just leaves me to say thank you so much to you all for supporting us, to our volunteers for their amazing contributions and to the team at head office for all their hard work.

Here’s to another fantastic year!

Jennifer Sproul
Chief Executive, IoIC

You can explore the highlights of 2018 by clicking here to download the entire report.

We will also be hosting this year's AGM at 2pm on Thursday 09 May at The Apex City of Bath hotel. Members are encouraged to attend and if you would like to register please email [email protected]
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