IoIC Blog

Coaching as an essential skill for a Communication Business Partner

Once upon a time, in the days before the internet, all organisational communication was contained, managed, and broadcast in a consistent, relevant and timely manner. …… In this digital age even the illusion that we can control organisational communication is truly a fairy story. It's out there in the ether, with an evolving life of its own. Our ro...
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He ain’t nothing like I imagined!

How many times have we heard that phrase? We bump into people in the corridor or at a Town Hall and the leader we meet (guy or gal!) just seems completely different in 'real-life' to what we've pictured, read or been led to believe exists?! This happens with celebs too. It is becoming less common, granted. But I genuinely believe we have a role as ...
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The Value of Values

Integrity, respect, customer, innovation, honesty, accountability, openness, professionalism…  Sounding familiar? Well, they are all strong and powerful characteristics that any company would be proud to call their values. A display of decency, there to make you feel proud, which in turn, drives a productive and happy workforce. But let's be h...
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Turning companies’ response to crisis inside out

Crisis hurts. It's a harsh moment of truth for any organisation. It can happen at any time. It disrupts your ability to function. Usually, it's a sign that change of some kind is needed; a restructure, a new policy, a revision of your organisation's mission and message. It can be traumatic for leaders and employees as their company's reputation and...
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Now you’re talking: why conversation in the workplace matters

For internal communications professionals, using everyday conversations to drive employee engagement can be a powerful tool. It sounds simple, but in my experience talking doesn't come naturally to everyone, for lots of reasons: they're too busy. They're shy. They may not be used to interacting with people outside their own team, or they may just b...
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Corporate comms: is there ‘no’ hope?

I never cease to be amazed at how many otherwise intelligent, erudite, sensible human beings seem to have complete brain fade when it comes to writing anything – particularly in a work context. It's as though all normal rules of logic or common sense go straight out of the window as they attempt to shovel as many thoughts as possible into a single ...
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How to think big and still get the day job done

One of the biggest challenges for me when I was an inhouse communications manager (with no team) was trying to get all my tasks done while still trying to maintain a sense of where I was going. On the good days, I felt like I was the only person in the company who actually knew what everyone did and how they all fit together. But on the bad days, I...
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Do you want to use video content to engage with your internal audience - but have so many questions to ask and nobody to answer them?

The visual image is one of the most important emotions we experience. It's why we look at a Rembrandt, take a selfie. Watch TV. We are programmed to respond to the visual image and correctly used it can inform, educate and entertain. And we all love the visual image because it tells stories. I've been telling stories for over 30 years – with my vid...
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Your next best comms channel is your out of office

In a world drowning in email, praise be for the break in the clouds that is a quirky out of office. You won't be the only person in such a rush go on holiday that you dash off a generic run-of-the mill out of office signposting all urgent enquiries to your already over-worked colleague. But would you ever write a humdrum and forgettable article for...
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The erosion of trust and the power of communications to rebuild it

Institutions used to be trusted pillars of society. The financial crisis damaged the reputations of many professions and companies. They became places that could no longer be dependable to 'do the right things'. The 2018 Edelman Trust Barometer highlights once again that people continue to mistrust business, government, NGOs and the media. I argue ...
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