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Build a culture for listening

The latest in the IoIC’s series of roundtables for Fellows (our most senior grade of membership) focused on the issue of ‘strategic listening’ – as employees increasingly want and expect to be heard within their organisations.

Co-hosted by IoIC President Suzanne Peck and leadership consultant Dominic Walters, the session was an in-depth and wide-ranging exploration of how organisations should seek to listen to their people for genuine strategic impact post-pandemic, based on real experiences of implementing such approaches.


The key top tips to emerge from the roundtable discussion included:

  • listen from the start – so what you hear has the maximum opportunity to make a difference
  • write focused questions to help initiate conversations
  • ask, analyse and act – with a particular emphasis on the third
  • get senior leaders on board – everyone else takes their cue from them
  • choose the right tool or method for the organisation and its people
  • consider the need to listen to different people differently
  • the ‘moments of truth’ happen when leaders hear something they don’t like – make sure they are prepared.

 

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