Knowledge Bank

Face to face communication is an essential cog in any employee engagement wheel but especially when a business is going through times of change, challenge and growth. Live events are a huge part of face to face engagement and as such remain an important element of the internal communications strategy.…

Measurement is a huge element of internal communication good practice and much more complex than can be explained in one factsheet.  This is the first factsheet in a series on the topic of measurement and will provide the background on what measurement is, why it’s important, what should be measured…

Workplace diversity and inclusion is a complex and nuanced topic, a kaleidoscope of interpretations based on individuals’ personal circumstances combined with organisational legacy. At its core, diversity is the level of ‘differentness’ within an employee base, on a wide range of personal characteristics, and inclusion refers to the environmental conditions…

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Communication planning is a process which enables the IC practitioner to control and organise their messages, channels and outcomes for short or long projects. It means thinking ahead instead of just reacting to situations. It is a way of bringing the elements in communication together so that they can be…

This is the final factsheet in a series around mental health at work as part of the #WeMatteratWork campaign.   The first factsheet was aimed at helping you, as internal comms practitioners, understand the issues surrounding people’s mental health at work. The second set out a strategic approach to communicating…

This is the second factsheet in a series around mental health at work as part of the #WeMatteratWork campaign.   The first factsheet was aimed at helping you, as internal comms practitioners, understand the issues surrounding people’s mental health at work. This second factsheet will help you take a strategic…

This factsheet, the first in a series on mental health, will help you understand mental health issues in the workplace. The next will focus on how IC pros can help organisations talk about mental health at work and the final factsheet will look at how IC professionals can help an…

The term ‘internal audience’ refers to a group of employees who share a number of similar characteristics, preferences, attitudes and perspectives.  Understanding internal audiences involves a process of systematic analysis using existing demographics and audience research to construct a map of different employee group profiles. This is also known as…

Bridging the gap to help people perform at their best  In May 2019, we gathered in Bath with over 170 internal communication professionals at the IoIC National Conference to discuss our theme, We Matter At Work.   We looked at the growing impact of internal communication on better business, better…