Knowledge Bank

Knowledge Bank

The features and case studies in this section have been produced by the IoIC, Institute members or winners of the IoIC Annual Awards.

They are available to members to help build knowledge and skill in internal communication.

If you would like to contribute a feature or case study, please email Barry Rutter.

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The Patch For National Grid by Sonder   Why this solution was needed National Grid approached us in 2012 to produce a regular print publication for employees who are mainly responsible for essential network repairs and emergency call-outs. Its purpose is to tie in business messages and ensure operatives who…

Awards 2016: Video
member onlyIOIC Member Only

The Big Red Sofa For HomeServe Membership By The Internal Communications team   HomeServe is one of the UK’s leading home assistance providers, making Customers’ lives easier by delivering maintenance and repair services, including plumbing, drainage, electrics, heating and much more. Over 2.2 million People in the UK turn to…
Sequel’s annual trends report looks at the world of internal communications, focusing on ideas and themes that affect IC professionals.  
Housing & Care 21 is a not-for-profit organisation that provides retirement housing and care services for people aged 65 and over. It aims to deliver affordable, modern, people-focused services to meet and improve the wellbeing and independence needs of all its residents. There’s always a lot going on at Housing…
Countryside Voice is the membership publication of the Campaign to Protect Rural England (CPRE), the national charity working to protect, promote and enhance our towns and countryside - making them better places to work, ive and visit.
IoIC has published its latest e-book on internal communication trends. Issues covered include tackling uncertainty, research, video in IC, comms careers, identifying influencers and IC in the networked organisation. IoIC members can download the e-book here (remember to log into the website first).   The e-book is also available to non-members for…
When an HSBC employee was diagnosed with blood cancer, a film on the company’s TV channel showed how emotional storytelling can inspire a global workforce.  
Engaged employees are paramount to the success of any business but what do you do when a business is facing a change so big that it could potentially see employee engagement plummet and ultimately be a major failure for the organisation? At the beginning of 2015 we faced such a…
     The British Heart Foundation (BHF) is the nation’s leading heart charity and its largest independent funder of cardiovascular research. Coronary heart disease is the UK’s single biggest killer and the BHF works to change this through prevention and research, while supporting and empowering people with heart and circulatory…

Awards 2016: Feature
member onlyIOIC Member Only

      Recent years have been difficult for RBS employees. It can’t be much fun having the words ‘stricken’, ‘collapse’ and ‘bailed out’ routinely attached to your company’s name. In the wake of the financial crisis, the ongoing negative press and reputational crisis after reputational crisis that RBS has…
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