Knowledge Bank

Knowledge Bank

The features and case studies in this section have been produced by the IoIC, Institute members or winners of the IoIC Annual Awards.

They are available to members to help build knowledge and skill in internal communication.

If you would like to contribute a feature or case study, please email Barry Rutter.

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Sequel’s annual trends report looks at the world of internal communications, focusing on ideas and themes that affect IC professionals.  
Housing & Care 21 is a not-for-profit organisation that provides retirement housing and care services for people aged 65 and over. It aims to deliver affordable, modern, people-focused services to meet and improve the wellbeing and independence needs of all its residents. There’s always a lot going on at Housing…
Countryside Voice is the membership publication of the Campaign to Protect Rural England (CPRE), the national charity working to protect, promote and enhance our towns and countryside - making them better places to work, ive and visit.
IoIC has published its latest e-book on internal communication trends. Issues covered include tackling uncertainty, research, video in IC, comms careers, identifying influencers and IC in the networked organisation. IoIC members can download the e-book here (remember to log into the website first).   The e-book is also available to non-members for…
When an HSBC employee was diagnosed with blood cancer, a film on the company’s TV channel showed how emotional storytelling can inspire a global workforce.  
Engaged employees are paramount to the success of any business but what do you do when a business is facing a change so big that it could potentially see employee engagement plummet and ultimately be a major failure for the organisation? At the beginning of 2015 we faced such a…
     The British Heart Foundation (BHF) is the nation’s leading heart charity and its largest independent funder of cardiovascular research. Coronary heart disease is the UK’s single biggest killer and the BHF works to change this through prevention and research, while supporting and empowering people with heart and circulatory…

Awards 2016: Feature
member onlyIOIC Member Only

      Recent years have been difficult for RBS employees. It can’t be much fun having the words ‘stricken’, ‘collapse’ and ‘bailed out’ routinely attached to your company’s name. In the wake of the financial crisis, the ongoing negative press and reputational crisis after reputational crisis that RBS has…
This question was asked recently on the IoIC LinkedIn Group, and attracted a lot of discussion. Firstly, is it actually possible to measure your return on your internal communications investment? Are we deluding ourselves if we believe that we can actively quantify a real benefit – and place a price…
As we move into a new year, the impact of last autumn’s Comprehensive Spending Review will really be felt – particularly in the public sector. In a feature in the January 2011 issue of “Inside Out”, IoIC's member magazine, Tim Smith offers some tip tips on communicating bad news. While…
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