Resources & Guides

In 1948, the newly established World Health Organization defined health as a “state of complete physical, mental and social wellbeing and not merely the absence of disease or infirmity”. In many ways, this holistic approach to health was ahead of its time. It wasn’t until the  980s that significant progress…

Storytelling is an approach, methodology and series of tips and approaches to help improve the effectiveness of internal (and indeed all) communications. Storytelling emphasises the need to balance emotions and rationality in any form of persuasion; in this respect, it takes much from the theory of Behavioural Economics - that…

The pace of change in the world today is unprecedented. Covid-19 has revealed flaws in many of the systems that underpin a healthy society, exposing fragilities that require us to upgrade how we live and work in the 21st century. On a daily basis, it’s increasingly challenging to keep track of…

Relaunching a well-received monthly publication to offer a more human focus Award: Best new or relaunched publicationCase winner: Life at the Bank, for and by Bank of England   BACKGROUND The Bank of England (BoE) is the UK’s central bank. Its mission is to promote the good of the people…

Webinar: Post-lockdown listening - How are your people really feeling? On this webinar we were joined by Dr Alex Gapud, cultural anthropologist, scarlettabbott who explored:How the past year changed our workplace behaviours, employee expectations and the relationship between employees and their employers; ow we can equip managers and leaders to have…

In today’s fast-paced and often ambiguous markets, the ability to work quickly and flexibly is key. Modern organisations need to respond quickly to rapidly changing market forces. Organisational agility is contingent on world-class internal communication. Optimal agility, market responsiveness, and ultimately longer-term organisational survival rely on the rapid flow of…

Webinar: Messaging with impact – making sure people get the point On this webinar we were joined by author, consultant and trainer of a new IoIC course Messaging for Internal Communicators: Virtual Learning Liam FitzPatrick to think about internal communications messaging. How do you ensure that your comms get people Do, feel…

Webinar: Anything is possible Now, more than ever, we need to be able to adapt to change and show resilience in both our personal and working lives. On this webinar we were joined by Polar adventurer, three times Guinness World Record holder, mountain climber, marathon runner, author, businesswoman and just a…

Our mission is to highlight the critical role of the internal communications profession in times of profound change. As COVID-19 continues to cause disruption and uncertainty, it’s accelerated a range of trends that were already beginning to transform how we work. The shape and nature of how we work will…

Leadership communication has been identified as an area of pressing concern by our membership community. Our professionals have expressed a desire to learn more about why it’s so integral to future organisational resilience and what can be done to help leaders become better communicators. This report explores the crucial role…