We are looking forward to welcoming you to the Park Regis, Birmingham. 

Timings for the two days are:

Thursday 26th November, 2.30-6.30pm followed by dinner, networking and a 'Not in the Pub' Quiz

Friday 27th November, 9am-4pm

Below are just some of the programme highlights. Keep an eye on #IoICLive20 for updates on speakers and the full programme.

We are working with our speakers to see if they are still able to attend the revised dates so some of this programme may be subject to change.

Thursday 26th November

The conference will begin at 2.30pm.



The conference will begin with IoIC's Chief Executive Jennifer Sproul talking about how we can Face the Future with Confidence, exploring the themes of technology, transformation and trust and how these are underpinned with the human elements and #WeMatterAtWork



The future of work. There’s a lot of debate on the subject – from the technology we’ll use, the hours and days we’ll be ‘on the clock’, to what we expect from our employers when it comes to things like a sense of purpose and looking after our wellbeing. And what will these shifts mean for internal communication?

FutureNet – the IoIC’s dedicated network for IC newcomers – is asking just that in a panel session with three internal communicators at different stages of their careers. We’re asking for their unique perspectives on what they believe the priority should be for getting internal communicators ready to support the employees and organisations of the future.

Between them, they’ll be making the case for understanding an increasingly diverse workforce, building trust and connection with leaders, and solving business problems as a strategic business function.



These days, everyone needs to be a leader. At AG Comms, trusted leadership and great communication is in their DNA, so join them whilst they share what they know. Bringing a mixture of strategic communications experience, and organisational psychology theories, Katie Humes and Heather Derrick will run a dynamic and engaging session, building in current research, and the application of that research to real-world settings in what it takes to lead a virtual team and coach leaders virtually.



We will then hear from winners of the IoIC Awards 2019 Best In-House Team, ArqivaAmy Knights-Whittome and Rachel Vincent will share what they learnt when helping to transform their business to re-focus on its future.



In our Mastermind session, you can share challenges or ask questions to fellow communicators on your table and benefit from the range of knowledge and experience around you. Each person will have five minutes completely focused on them and will come away with ideas and solutions to their issue.



Then a swift outfit change for dinner and the first-ever IoIC 'Not in the Pub' Quiz.


Friday 27th November



At 9am the IoIC's President Suzanne Peck will introduce the second day and our keynote speaker, who we will announce soon.



The focus will then be on trust and transformation with our Collaborating for the Future Panel. Join Chloe Maple, Head of Internal Communication for Vodafone Business and two other panelists to be announced soon to discuss the convergence of internal and external communications and what this means for the IC profession.



Dr James Carney and Stuart Youngs will then be asking can AI help build trust? During their talk, they will lift the lid on techniques and technology – dissecting trust and exploring advances in cognitive psychology. They will demonstrate how data you already have can be used to reveal new truths; offer insight into how making trust transparent can be lifesaving for a business; and how technology will, in time, be able to predict how particular behaviour impacts trust. As well as discussing how far AI could go, we’ll also be exploring how far it should go. Should it be used to monitor email exchanges? Or to measure the performance of individuals? Should it be used to optimise content for building trust? At what point does trust become untrustworthy?



Renowned author Hilary Scarlett, who holds an MA from Cambridge University; has a post-graduate Certificate in the Psychology of Organisation Development and Change and is an accredited executive coach with the Institute of Leadership and Management, will discuss managing change and how to help people perform at their best. Hilary works with neuroscientists at University College London and in the USA, bringing their work out of the lab and into the workplace in a very practical and accessible way.



Friday's breakout sessions will see some top organisations share their experiences. Confirmed so far:



As a global entertainment company, Merlin Entertainment has faced a challenge - how do you pull together one of the most diverse workforces in the world and inspire them to ‘be a force for good’? Two things proved to be a catalyst for change – the results from the WWTK (Wizard Wants to Know) annual engagement survey and the launch of the EVP (employer value proposition) and internal brand values. It was recognised that for Merlin, to showcase ‘The Merlin Way’, they would need to take these results onboard, provide positive ways to embed the brand values and creatively engage their people. Through this exercise, Merlin proved that its team cared about more than just rollercoasters, LEGO and wax figures and have a real heart for making a difference. Sandra Hazel (Merlin) and Hayley Meakes (Gain Momentum) will showcase how they did this with outstanding engagement and results.



Gavin Bostock, Head of Public Affairs for Go-Ahead Group and Alison Nolan, Head of Communications and Publicity, Southeastern will talk about initiatives to help their respective transport businesses become more progressive within a traditional sector. We will hear how internal comms has supported these goals in sustainability, health & wellbeing and tackling loneliness, as well as the advancement of recruitment, development and profile of women in a train company.



Technology will be at the forefront of our Tech Panel where Simon Steers, Senior Digital Channels and Content lead for GVC GroupSteve Clarke, Senior Manager of Communication Channels at Virgin Atlantic and another panel member yet to be announced will discuss how they have used technology to their internal comms advantage, particularly Workplace, Office 365 and GSuite.



The day will end with our second keynote speaker Neil Usher, Chief Partnerships Officer at GoSpace AI. With over 25 years in the industry as a property, workplace and change leader, Neil has delivered innovative environments for organisations in a variety of sectors, all over the world. He hasn’t just talked about it – he has been there and done it. Together with this practical experience, his influential blog ( and regular conference talks have made him a leading thinker in the profession


It is shaping up to be an amazing two days so book now!

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