Upcoming Courses

Managing Difficult Conversations

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Event Date
4th Nov 2019
9:30 am - 5:00 pm
Standard Price
£485.00 + VAT
Members Price
£375.00 + VAT

Nadine Powrie

Central London. Venue TBC


This one-day course on managing difficult conversations will equip delegates with the skills to have those conversations in a way that helps to avoid conflict and confrontation and allows for a more engaged and productive workplace overall. 


Why should you manage workplace conversations differently? What happens when you don’t? 
  • The average number of hours spent on workplace conflict varies from 0.9 to 3.3 hours a day.
  • One in four workers are looking to leave their jobs because of the failure of managers to engage and retain staff.
  • Nearly four in ten UK employees (38%) reported some form of interpersonal conflict at work in 2018. This includes an isolated dispute or incident of conflict (29% of UK employees reporting at least one case) and ongoing difficult relationships (28%).
  • In 36% of the situations, the conflict is with a line manager or a colleague within the workplace.
  • 61% of perceived behaviour in workplace conflict is about lack of respect and 25% is about bullying, intimidation or harassment.
  • The greatest impact of conflict is stress. On average, each person suffering from stress, depression or anxiety took about 25.8 days off work in 2018.
  • In 2018, single Employment Tribunal claim receipts increased by 165%.


This workshop offers practical advice to IC practitioners which: 
  • looks at different types of issues or conflicts which lead to difficult conversations
  • examines the feelings that conflicts and disputes can create
  • explores strategies to deal successfully with difficult conversations
  • discusses how to adapt the language you use to communicate with impact
  • considers the fine balance between preparing and over-preparing a difficult conversation
  • reflects on how you can improve your habits when dealing with difficult conversations.


At the end of the course you will: 
  • Understand how deep neuroscience research can help you connect with your colleagues and how you can use it to have better conversations about difficult topics.
  • Recognise the common mistakes everyone makes going into difficult conversations and how you can avoid them.
  • Master the six pillars of conversation (Goal setting, Feedback and Feedforward, Check-ins, Reward, Career, Exit) to become a confident communicator.


On the day of the course, participants will carry out a range of exercises from masterminding with peers all the way through to role plays and simulations to make sure you get the best possible outcome and that you are able to use the skills that you have learnt.


About the trainer

Nadine has served as a Headteacher in the UK, managed a budget of £15million and over 300 staff. Keen to apply her skills in a different context, she is now an Executive and Leadership Coach (ICF qualified), supporting leaders in all sectors to drive change, overcome stretched challenges and create a growth mindset through coaching. She is an International Education Specialist, advising governments on education. She is a CIPD member, qualified in Human Resources Management and Services. Her current clients include The Department for Education, Cabinet Office (UK), AXA France, UK and Spain, Ministry of Justice (UK), Department for Work and Pensions, The Ministry of Education (UAE). 



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