This highly interactive course split over two session explores both quantitative and qualitative research methods, looking at what you need to measure and what methods to use. It will provide guidance on best practice surveys and polls and research techniques to support your measurement, and how to create compelling dashboards to share your outcomes and insights with your stakeholders. The course aims to build confidence around understanding and using data, particularly when giving strategic advice and influencing stakeholders.

In this one-day workshop, you’ll learn how to integrate AI into your professional IC toolkit, transforming the way you create internal communications. From campaign and event planning, data analysis to multimedia content creation and more, we’ll guide you through every step, helping you work smarter, effectively and with more creativity. During the course you'll have the opportunity to interact and actively participate in the live demos of the tools to become an AI-savvy editor and a skilled AI prompt engineer, so you can move your craft and art of internal communication to the next level.

Join Swoop Analytics for a practical webinar on building and sustaining high-performing communities on Viva Engage. Discover proven strategies to boost engagement, collaboration, and long-term community success.

This course focuses on the role of listening and feedback in the workplace, how it drives meaningful connection, trust, engagement and enables internal communicators to deliver measurable impact and align with strategic business priorities. The programme will be most suited to those working at Level 2 and 3 of the Profession Map, equipping them with the skills and strategic mindset required to influence and develop the listening culture in their workplace.

This two-part virtual learning programme takes an in-depth look at the principles and practice of good practice communication planning in the context of organisational change, equipping participants with a robust process. This course will equip you with the skills and knowledge required to successfully plan your internal communications and give you the opportunity to put your learning into practice.

This workshop will explore how culture works to shape organisational reality and why it is so difficult to ‘see’ it and change it. It will consider what kind of communication practice works for culture management, including how and when to communicate values and what these should look like for maximum effect. The course will also look at how how communicators can generate powerful insights about culture and how to use these insights to support leaders in shaping culture through communication.

Using internal communication to maximise performance, realise potential and raise productivity: This highly interactive programme will equip internal communicators with the skills and confidence required to seize this opportunity. It will enable them to have the right conversations with leaders, identify and pull the levers of high performance and do what’s needed to deliver real business benefit. The course has coaching and usability at its core, aiming to help each participant develop their own approach and apply the principles discussed in the way that best suits their own organisations. 

Many internal changes are driven by technology, process and digitalisation. Being able to effectively support and communicate these changes can be an ongoing challenge for internal communicators, particularly those who aren't confident in 'tech talk' or tech ways of working. This one-day workshop will provide communicators with practical knowledge and skills for planning and delivering great communications around tech change as well as guidance on working with, and influencing tech teams and partners.

The course - split over two highly interactive sessions - will provide attendees with the knowledge and skills they need to steer through the strategic maze and deliver clear, concise and strategic communications. The course will equip participants with the understanding and tools they need to convert strategy into communications actions; play a role in strategy formulation and development; and the ability to prepare and implement their own communications strategy.

While changes in ways of working continue to accelerate, many organisations are experiencing increasing cynicism and fatigue towards change initiatives. This course will address these challenges head-on, exploring the critical role of Agile in navigating constant change, especially AI, and in ensuring organisations stay relevant and sustainable in today’s rapidly evolving business landscape. Attendees will also learn how to use AI to tackle Agile fatigue as well as enhance communication, boost engagement and improve productivity.