The Crisis Management and Resilience Workshop: Planning for the Unexpected can prepare you for crises, or unexpected events so you are always ready to respond swiftly, factually and honestly to retain the support of those who matter most: your employees and stakeholders. The course will show you how crisis planning enables you and your employees to prove your organisation’s dependability, show initiative and demonstrate leadership skills. It will encourage you to think “what if?” and to understand the short and long-term consequences of the change unexpected events can bring.

This practical, insight-driven course equips communicators with the confidence and skills to help people navigate change with clarity, empathy, and trust - wherever they sit in the organisation, and however hard they are to reach. A core theme of the course is the power of listening not just as a communication skill, but as a superpower for leading change. Attendees will learn how to create opportunities for feedback, dialogue, and shared ownership - and how to effectively use insights to turn change from something that’s done to people into something that’s built with them.

This workshop will explore a human-centred approach to internal communication - helping you to put your people at the heart of your communication design. In a rapidly changing world and organisational landscape, the course will consider how internal communicators can drive performance and productivity by designing communication experiences that are right for their people and the work they do, and that truly align to their organisation’s culture, purpose and values.

This course explores the principles and best practice for communication planning in the context of organisational change, including audience analysis, channel selection and measurement.

It will also delve into understanding and integrating the principles of employee engagement, the relationship between internal and external communication planning, and crisis communication planning.

The course will equip you with the knowledge and skills required to successfully plan and deliver effective internal communication, and will provide you with the opportunity to put your learning immediately into practice.

Many internal changes are driven by technology, process and digitalisation. Being able to effectively support and communicate these changes can be an ongoing challenge for internal communicators, particularly those who aren't confident in 'tech talk' or tech ways of working. This course will provide communicators with practical knowledge and skills for planning and delivering great communications around tech change as well as guidance on working with, and influencing tech teams and partners.

This highly interactive virtual learning masterclass is designed to introduce communication practitioners to the principles of neuroscience, explaining how the brain operates, and providing communication and engagement practitioners with a deeper and clearer understanding of how to support teams, drive engagement and enable effective change.

For most organisations, today’s operating conditions are increasingly complex. Across the board, business leaders struggle to make sense of persistent uncertainty. New tools and techniques are required to create business strategies that are adaptive and that improve future-preparedness.

Scenario planning is one such tool. Grounded in narrative storytelling, it is a natural addition to the toolbox of internal communicators looking to deliver and demonstrate strategic value. This highly practical 3-week course will equip communicators with the knowledge and skills to successfully use scenario planning to assist with strategic decision making and improve operational performance, agility and resilience.

A highly practical and participatory programme designed for internal communicators to gain a strong foundation of knowledge in neuroinclusive communication and help them build a neuroinclusive culture within their organisation. The course will explore key topics such as understanding communication differences, manager and leader communication, inclusive events, change and neurodivergence, and inclusive communication approaches.

This half-day training will provide expert guidance and proven strategies for understanding and communicating with your hard-to-reach colleagues, including building insights, using data, channel selection and use and techniques for driving engagement. The session will also ensure you are able to measure and evaluate the success of your communications, using these insights to progress and demonstrate impact.

If you want to influence behaviour change, understanding how people choose and respond to communication is pivotal. This highly interactive course introduces the core concepts of behavioural economics and explores what this means for internal communication professionals.