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As the only professional body dedicated to internal communication in the UK, we exist to help organisations and people succeed through promoting internal communication of the highest standard.

Increasingly, helping organisational leaders to communicate effectively is becoming a key part of the IC practitioner’s role.

The ability of leaders to instil trust in their people is a key consideration, and studies suggest there has been a decline in the level of trust felt by UK employees towards their organisations in recent years.

Now a major new report - released by Westminster Business School, University of Westminster, in collaboration with Top Banana and the Institute of Internal Communication - explores the connections between leadership, communication and trust.

Topics covered include:

  • The evolved nature of leadership in the 21st century
  • How many leadership communication approaches are completely unfit for purpose
  • New business concepts of leadership and how these are better at facilitating trust
  • The importance and role of listening skills
  • Maintaining good face-to-face communication in a digital age
  • The key nature of emotional intelligence
  • How trust can be built and repaired
  • The critical role of line managers

It provides practical guidance for business leaders and those who support them on developing new, trusting work environments and driving higher performance and a more ethical organisation.

This is a must read for IC practitioners who want to help managers and members of the senior team be better, more authentic communicators, as well as develop communication strategies and programmes that tackle the issue of trust effectively.

IoIC members can download the full report, and e-book summary and an infographic summarising key findings here.
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