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Communicating Change: Virtual Learning

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Event Date
22nd Oct 2020
9:30 am - 5:00 pm
Standard Price
£350.00 + VAT
Members Price
£280.00 + VAT

Nicole Utzinger



This virtual one-day course is suitable for anyone with responsibility for managing the internal communication and employee engagement around a change programme.

Drawing on methods from cognitive science, communications & change psychology, authentic leadership, emotional intelligence and best communications practices, this course will provide delegates with the expertise and insight on how to connect with stakeholders during times when communications has to focus on virtual channels.

The one-day course is split into two modules (one in the morning and one in the afternoon) and follows a highly interactive, collaborative and engaging approach that includes individual as well as group exercises.

Delegates gain new knowledge around the theories which underpin successful change management communications and have the opportunity to apply their new skills and techniques to a real-life change scenario in a safe environment.


The course will cover: 

  • What happens during change and how communication can make a difference. This section includes the classic change curve and what people go through during change as as well as the steps communicators can take to guide them through each phase
  • Understanding the neuroscience of change - how to use language to make messages stick and why stories are critical in times of change
  • Using the SCARF model to help employees remain engaged and motivated during change
  • Supporting leaders and managers - why line managers are key to successful engagement and how we as communicators can support them to step up to the challenge

Please note that we use Zoom and Canvas: The Learning Management Platform for our online courses. Please ensure that you are able to access these systems where you are based before booking your place.



All participants will gain:

  • Pre and post course access to Canvas, the IoIC's online learning environment, where they will find all course materials and be able to engage with their fellow participants
  • The opportunity to try things out in the workplace before coming back together as a group for discussions and feedback
  • A network of like-minded professionals to connect with and learn from


About the trainer

Nicole Utzinger’s professional career spans more than 20 years in organisational/internal communications and people development in the UK, Europe and the Middle East. During that time, she has focused her attention on effective communications and people engagement gaining extensive experience and international expertise in leading and motivating multi-cultural audiences as well as designing, managing and delivering high-profile organisational communications and people development projects for organisations such as Microsoft, UBS, GlaxoSmithKline and DIFC-Dubai International Financial Centre.

Nicole is a Certified Professional Co-Active Coach and holds a coaching diploma from CTI – Coaching Training Institute, accredited by ICF, International Coaching Federation.



“Great course, would definitely recommend to other communications professionals.”

“Really great training from Nicole, I came away with information and tools I can use immediately in my day to day comms messages.”


Please note our training terms and conditions before booking your place.

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