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Influence & Impact for Internal Communicators: Virtual Learning

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Event Date
29th Sep 2021
9:30 am - 5:00 pm
Standard Price
£380.00 + VAT
Members Price
£300.00 + VAT

Nicole Utzinger



The course is split into two modules and follows a highly interactive, collaborative, and engaging approach that includes individual as well as group exercises with real-life scenarios. 

It provides practical tools and techniques to support communicating, motivating, and influencing others, even in the most challenging situations.



Learning objectives

By the end of the course, delegates will: 

  • Have valuable new insight into the psychology of communications and taking on different perspectives
  • Recognise and flex their personal communications style to influence and motivate others
  • Understand how to apply emotional intelligence and active listening skills to build rapport
  • Comprehend strategies for handling conflict more effectively and with more confidence


The course will cover

The Psychology of Communications

  • Neuroscience - The holistic approach to building rapport
  • The Trigger Concept - What pushes our buttons?
  • Metaprogrammes - Adapting your style

Stakeholder Analysis and Management

  • The Stakeholder Map - Preparation is key
  • Second Positioning Technique - Stand in their shoes

Principles of Influence and Impact

  • Different influencing styles and how to respond to them
  • Staying tuned - Active listening
  • The impact of physicality - Body language and voice, even during virtual times


Additional Benefits

Additional benefits include:  

  • Opportunities to share ideas and learn from other organisations and practitioners through peer coaching between delegates
  • Pre and post-course access to Canvas, the IoIC's dedicated online learning environment
  • Learning from experienced specialists in line manager communication and development who have coached line managers in a variety of organisations, sectors and countries
  • Six hours of CPD for IoIC members 


Please note that we use Zoom for our online courses. Please ensure that you are able to access this system where you are based before booking your place. All times are in GMT. 


About the Trainer

Nicole Utzinger’s professional career spans more than 20 years in organisational/internal communications and people development in the UK, Europe and the Middle East. During that time, she has focused her attention on effective communications and people engagement gaining extensive experience and international expertise in leading and motivating multi-cultural audiences as well as designing, managing and delivering high-profile organisational communications and people development projects for organisations such as Microsoft, UBS, GlaxoSmithKline and DIFC-Dubai International Financial Centre.

Nicole is a Certified Professional Co-Active Coach and holds a coaching diploma from CTI – Coaching Training Institute, accredited by ICF, International Coaching Federation.


Please note our training terms and conditions before booking your place.

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