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Voice Magazine - September 2017

Voice Magazine - September 2017
We have chosen to theme this issue of Voice on perhaps the most prominent topic of the moment – leadership, management and trust. Research shows that poor communication skills among line managers and leaders is one of the main barriers to successful internal communication, but also one of the most important touch points for creating trust. Managing the former to leverage the latter is a constant struggle for the IC practitioner. Articles inclde: Trust Me, I'm a Leader, How to Communicate the Bad News, Are you Customer Experienced, All in Good Measure and an Interview with Hywel Ball, Assurance Managing Partner for the UK & Ireland, EY. 
 
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