Lessons from the world of EDI: How internal communication can help leaders connect with managers and teams in a human way.

11.25am – 12.05pm BST, 15 October 2026 ‐ 40 mins

In times of complexity and societal challenge, employees seek reassurance, meaningful conversation and evidence that leaders understand their needs.

Andrea Henry will explore how internal communication teams can help executives communicate strategy with empathy and conviction, while connecting with managers and their teams. 

Drawing on her work with leaders at Network Rail, she will consider the conversations that matter most to employees, how leaders can listen and respond, and how more human communication can build trust and improve organisational effectiveness.