Speakers
Shetal Joshi
Case Study
This session focuses on strengthening how we connect to the employee voice by shifting from simply collecting feedback to consistently closing the loop with clear actions and communication.
It explores how to build a robust listening ecosystem that combines frequent pulse surveys with qualitative channels such as small-group dialogues, frontline observation, and digital platforms, creating a richer, more continuous picture of the employee experience.
It also addresses how to translate sentiment and insight into prioritised decisions leaders will act on—improving context behind decisions, increasing feedback cadence, and following through more consistently. Finally, the slot links listening to impact by outlining how to design an internal communication (IC) strategy and plan that turns insights into targeted messages, leader enablement, and measurable outcomes.
It shows how regular check-ins and structured follow-up can help spot trends earlier, guide focus areas, and support team action planning - ultimately strengthening trust, clarity, and business performance.
Three takeaways from the session:
Aimed at the following practitioner levels:
Shetal Joshi is the Global Head of Internal Communications and Employee Engagement at Ørsted, one of the world’s largest offshore wind developer. Her remit covers engaging people leaders and employees on the frontline, desk-based, and travelling staff across parts of the Americas, Europe and APAC.
With over 20 years of experience in a career that has included leadership roles at RAPT Dev London and BT Group, Shetal partners closely with executive teams to deliver global transformation and change projects. She promotes internal communications and employee engagement as a strategic enabler, that helps drive employee trust, culture and belonging.
Shetal is a Fellow of the Institute of Internal Communication (IoIC), a member of the IoIC Board for Skills and Standards, and a member of the AI Taskforce that helped create the IoIC Charter on AI.
Tom has eight years’ experience helping leaders engage and inspire their teams, following earlier careers in media and agency settings. His experience spans the Engineering and Automotive sectors, and most recently, Renewable Energy, where he works currently since 2023. Tom is the Internal Communications and Employee Engagement Market Lead for the UK, helping to contribute to Ørsted’s mission to create a world running entirely on green energy. In his existing role, Tom’s work spans across Operational, Commercial, Development and Shared Services teams and audiences made up of Frontline Technicians, Desk-Based, Home-Based, and Travelling Staff.
Tom specialises in strategic communications, listening approaches with audiences, leadership coaching and delivering impactful campaigns and engagement programmes to help motivate, build pride, and manage change and transformation.
Tom lives in a village in East Yorkshire with his wife, Nic.