9.40am – 10.15am BST, 6 May 2026 ‐ 35 mins
Presentation
Join this opening session to be the first to hear the results from the fourth IC Index, giving a unique look at employees’ perspectives: what they feel, what they need and how leaders and organisations can respond. The Index will officially launch later in May.




Chief Executive, Institute Of Internal Communication
Jennifer is responsible for the leadership of IOIC, the only independent professional body solely dedicated to internal communication. IOIC is the voice of internal communication, setting standards for more than 70 years through qualifications, career development, thought leadership and best practice.
Prior to joining IOIC, Jennifer has worked for over 20 years in professional associations, most recently as Strategic Marketing & Sales Director at the Market Research Society, developing and leading on activities across marketing communications (both internal & external), careers, membership, professional development and publishing.

Leadership Communication Specialist and IOIC President
Dominic is President of the IoIC.
He has specialised in leadership and line manager communication and development for over 25 years. He has worked in senior ‘in-house’ roles and as a coach and consultant in the UK, Europe, Asia and the US, supporting leadership teams across a range of sectors.
He has also featured in print, podcast, TV and radio promoting effective leadership communication. Dominic has worked with leadership teams in finance, pharmaceuticals, engineering, healthcare and public sector.
Dominic is an Associate of the Chartered Institute of Bankers, and past national Chairman, Governance Adviser and Fellow of the Institute of Internal Communication. He has developed the audiobook, ‘Leading Inside Out’ in conjunction with IoIC.

Principal Consultant, Ipsos Karian and Box
An expert in corporate communication and employee experience, Susanna partners with communication leaders in global organisations to build world-class internal communication functions, driving executive buy-in, authentic employee listening, and strategy-led approaches that create outstanding employee experiences.