Terms and Conditions
By booking onto an event or training course via the IoIC website you are entering into a formal contract with the IoIC and accepting the following the terms and conditions. Please carefully note our terms and conditions, particularly regarding cancellations. If you have booked in error, or if the booking was not made by you, please let us know within 24 hours.
Payment and booking
Payment must be made in full at least two working days in advance of an online training course or event, at least five working days in advance of a live (face-to-face) training course, and at least 14 working days in advance of a face-to-face event. There is an exception for network Hubs, which can be paid for as long as the Hub is open for registration (usually the day before the Hub).
All those attending must be registered under the correct ticket/price for the person attending. If you book at member rate, but are no longer a member at the time of the training course/event, the IoIC reserves the right to charge the price difference.
If your organisation operates a purchase order system, the purchase order number must be provided at the time of booking.
If you wish to pay via credit card after you have made a booking, a link to pay can be found by logging into the website, then going to 'My account' and 'Invoice history.' If someone else needs to pay on your behalf, you can send them the 'pay online' link, they will not need to be logged into the website/hold a website account to make a payment.
Important to note: at the time of booking the training course/event may not have reached the minimum numbers required to go ahead. The IoIC reserves the right to amend or postpone a training course/event. Therefore, if you are planning to book a hotel or travel, please ensure that your booking allows for the possibility of cancellation. The IoIC cannot take responsibility for any monies lost due to the cancellation of a training course/event.
VAT
VAT will be applied at the rate in force in the UK at the time of booking. In the case of international attendees, VAT is applicable on live courses/events where the participant is paying as an individual consumer.
Refunds, credit and changing your booking
Cancelling your place
Cancellations made up to 20 working days prior to course/event may be eligible for a 50% refund. The IoIC reserves the right to charge an administration fee of £64.50+VAT.
This does not include Festival, IoIC Conference or Awards Dinner bookings, once booked, no refunds are likely to be given.
Cancellations made within 20 working days prior to course/event taking place are not eligible for a refund. If you fail to attend you will still be charged.
You will be liable for any outstanding payments.
For events that are face-to-face and free for members, if you fail to attend two events without informing the IoIC first across a 12-month period, we reserve the right to not accept future bookings and/or charge a nominal fee for any costs incurred – both administration and venue.
In the case of industrial action, as long as the event can go ahead, no refunds will be issued. If the event can no longer take place on the advertised date, your booking will be transferred to the revised date.
Course cancellation or postponement
There are minimum - as well as maximum - numbers on each training course. If a course is under-subscribed, it may be cancelled or postponed. In that case, we shall notify you at least 5 working days before the course date and, where possible, arrange for you to attend on another date. If you are unable to attend another date we will provide a full refund.
Additional dates will be arranged if the courses are oversubscribed. We cannot accept responsibility for any losses arising from cancellations or changes, beyond the course fees.
Transferring your place (training course only)
If you would like to transfer your place to a different date please provide us with at least 20 working days' notice.
Any changes made with less then 20 working days' notice will be subject to an administration fee of £64.50+VAT for training courses and £200+VAT for FastTrack Programme and The Empowered Communicator.
If you would like to transfer your place to a different course - where the price is more you will be required to pay the difference, plus the administration fee if within 20 days.
Change of delegate
If the named delegate cannot attend the booking can be transferred to another person at no additional cost (unless the other person would have a different ticket type). Please let us know their name - before the course or event - by emailing [email protected] (for training) or [email protected] (for events).
Course credit
Course credit can be held for six months, and it is the responsibility of the delegate to contact the IoIC and confirm how the credit is to be used. After six months, the course credit will be lost and no refund will be issued.
If a delegate has an outstanding payment due to the IoIC from a previous training course or event they will not be able to make a new booking until the outstanding payment is made.
Important Information
Places are offered on a first-come, first-served basis. We encourage you to register for a training course/event as soon as possible. If a training course/event is full, you may be placed on a waiting list. You will be notified if cancellations occur and space becomes available.
IoIC reserves the right to postpone or cancel training courses/events due to insufficient numbers or circumstances beyond its control.