Change & Transformation.

At Argentex, head of communications Stefan Ram showed how listening, visibility and honesty can turn closeness into clarity during a challenging business transformation.

Lotus Josiah, founder and principal strategist of the Elevéa Agency, shares how science-backed communication frameworks help small organisations lead transformation with empathy, structure and psychological safety.

Change consultant Daniel Grafton explains how leading a 400-person firm through a new strategy showed the power of simple, human storytelling in small organisations.

Small organisations show that effective change communication is built on honesty, empathy and connection – lessons that larger companies can use to make transformation feel human.

How do you change security behaviours across 100,000 employees? This campaign shows how creativity and relatability drove real action at BT Group.

IC Index 2025 reveals why, in uncertainty, employees scrutinise leadership communication more than ever — and how IC teams can bring empathy and care to life with practical, trust-building change tactics.

As we continue to reflect on the future of internal communication and potential new roles for IC professionals, here Nadine Dixon shares how she uses her skills and knowledge gained in internal comms to specialise as a change communications specialist.