Search the Insight & Practice IOIC, The Institute of Internal Communication

Members only

27 Oct 2026

AI needs a human partner

As AI transforms the workplace, organisations must ensure technology strengthens rather than replaces human relationships. Andy Lopata, an expert on professional relationships, explores why trust, connection and empathy will become even more valuable in the years ahead.

Voice

Members only

13 Oct 2026

Case study: Thinking outside The Cube

At Lloyds Banking Group, an immersive installation helped employees connect emotionally with evolving priorities and recognise their contribution to lasting organisational change.

Voice

12 Oct 2026

Five things leaders need to know about digital friction

Workplace technology promises productivity, but disconnected tools drain employees’ time. Hannah Soye, chief people and culture officer at employee experience platform Haiilo, shares five things leaders should understand about digital friction.

Voice

Members only

07 Oct 2026

Putting frontline workers front and centre of your internal comms

Frontline employees are the face of an organisation, yet often miss important messages. How can internal communicators help them feel informed, connected and involved?

Voice

30 Sep 2026

Supercharge environmental sustainability comms at your organisation

Jess Payne, internal communications officer at Jisc, explains how a workplace screening of People’s Emergency Briefing film can serve as a jumping-off point for discussing your organisation’s approach to sustainability comms.

Voice

Members only

28 Sep 2026

The practical guide to... employee personas

Ben Whitter, founder and chief experience officer at HEX Organization and the World Employee Experience Institute, explains how internal communication teams can use employee personas to understand what colleagues need, personalise communication and create a stronger connection between employees and the organisation.

Voice

Members only

21 Sep 2026

Case study: Be upstanding for ED&I training

CGI UK’s Bystander to Upstander training uses real, unscripted employee stories to help colleagues recognise exclusion and understand its impact.

Voice

Members only

16 Sep 2026

Psychological safety: how to create freedom to speak up at work

Speaking up at work takes courage, but creating a culture where employees feel safe to do so takes commitment. How can internal communicators help leaders build trust, encourage openness and create psychologically safe cultures?

Voice

Members only

11 Sep 2026

Case study: A seamless student journey

A people-first communications approach helped Imperial College London rebuild engagement and momentum around a long-running transformation programme.

Voice

Members only

09 Sep 2026

Case study: Making hand safety matter globally

Created in response to a rise in hand injuries across global operations, Tetra Pak’s “Take Five to Keep Five” campaign combined simple messaging, strong leadership visibility and close collaboration between internal communication and occupational health and safety.

Voice

Silence is not confirmation - teaser.jpg

08 Sep 2026

Silence is not confirmation: what no response really tells you

When nobody asks a question or raises an objection, what can internal communicators reasonably conclude from the silence that follows? Peter van Poelgeest reflects.

Voice

Members only

08 Sep 2026

Behind the scenes: Network Rail's intranet search transformation

Network Rail replaced its unreliable, admin-heavy intranet search with a personalised, AI-infused Microsoft Search experience for its 40,000+ colleagues. Here’s how internal communication helped rebuild trust, improve findability and shift colleague behaviour at scale.

Voice

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