Search the Insight & Practice

From marketing to leading communications at major UK firms, Lee Coleman reflects on five defining moments that shaped his journey to group head of communications at British Engines.

Internal communication teams are asking whether the intranet still deserves its place in the channel mix. The reality is more nuanced than “keep it” or “kill it”: the intranet is becoming the root of a wider ecosystem.

Iain Donaldson, colleague communications manager for CEO and leadership comms at NatWest Group, discusses writing for time-poor colleagues, keeping channels credible and supporting senior leaders in fast-paced communications.

Rosie Huckle of King’s College London explores internal communication challenges in higher education, shaped by complexity, scrutiny and unique institutional pressures.

Post-war prosperity and social change dismantled top-down internal communications, driving industrial unrest and paving the way for more participative, two-way approaches that reshaped employee relations and organisational communication in Britain.

Adesh Chetram, head of integrated communications at Nedbank and president of South Africa’s Institute for Internal Communications Africa, shares how Ubuntu, authenticity and purpose are redefining internal comms across the continent.

The executive director – head of EMEA internal communications for technology at Morgan Stanley joins the dots of her career in IC.

Over the past 150 years, the field of internal communication has undergone profound changes while maintaining core, consistent truths. Michael Heller, professor of business history at Northumbria University, has been exploring its evolution – the five stages of the history of internal comms. Here, we look at the first stage: Editorial Internal Communication (1880–1960)

Most internal communicators didn’t set out to work in IC – they found it by accident. As the discipline evolves, we need to get better at winning new fans – attracting entry-level talent, nurturing potential and showing the breadth of opportunity. From graduates to seasoned practitioners, internal comms can be a career that grows with you – if we make the path visible.

At Argentex, head of communications Stefan Ram showed how listening, visibility and honesty can turn closeness into clarity during a challenging business transformation.

After a challenging initial launch, Primark colleague app ZING returned with renewed purpose. A passionate channels team, backed by leadership and store advocates, rebuilt trust and transformed the way colleagues connect across Ireland.