Search the Insight & Practice IOIC, The Institute of Internal Communication

Members only

09 Jul 2026

The practical guide to... UX for IC

Shirin Mohamed, internal comms specialist, shares how two decades across communications, training and transformation shaped her user-centred internal communication approach, inspired by UX thinking throughout.

Voice

Members only

06 Jul 2026

Travel sector profile: ‘Part of our role is helping colleagues stay connected to the bigger picture'

Emma Cash, communications business partner at British Airways, explains how frontline experience, trust and visibility shape IC across a complex operation.

Voice

03 Jul 2026

Why 'teach everyone to prompt better' isn't a strategy – and why agents change the game

Amanda Harvey argues that organisations should stop relying on better prompting and start using AI agents to deliver more consistent, governed results.

Voice

Members only

25 Jun 2026

Ask the experts: How can I engage employees in the rewards and benefits we offer?

Clear communication can transform rewards and benefits into meaningful employee experiences through storytelling, collaboration and timely campaigns that resonate.

Voice

Members only

24 Jun 2026

Leading with neuroscience

Too many middle managers are promoted without the skills to lead people or communicate effectively. Drawing on neuroscience, Ana-Maria Thijssen explores how IC professionals can close the gap.

Voice

Members only

18 Jun 2026

Case study: the podcast powered by AI

A five-minute audio update for Centrica’s customer-facing colleagues is holding attention and saving time.

Voice

Members only

17 Jun 2026

Bridging the leadership communication gap

Leaders may think messages are landing, but employees disagree. Bridging the gap requires clarity, consistency, empathy and communication expertise.

Voice

Members only

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10 Jun 2026

Higher education sector profile: ‘Audience segmentation is fundamental’

Jennifer Kennedy, internal communications manager at Sheffield Hallam University, reflects on 17 years working in higher education and what internal communication professionals need to understand to be effective in the sector.

Voice

Members only

09 Jun 2026

Case study: Helping colleagues understand the business strategy – direct from leaders

Born from colleague feedback and designed for frontline reality, Mitie's Team Talk Local gave leaders the tools to run meaningful, local conversations with their teams.

Voice

Members only

05 Jun 2026

Are you measuring real impact?

Opens and views rarely prove impact; communicators must look beyond activity to experience, adoption and behavioural change, argues PR director and internal communications specialist Anthony Monks.

Voice

03 Jun 2026

Leading through the communications governance gap

Debra Sobel, founder of The Purpose Hub, argues that declining trust signals governance failures, demanding stronger communications leadership and accountability.

Voice

Members only

28 May 2026

Higher education sector profile: ‘Attention is one of the hardest things to compete for’

Kemi Aofolaju, communications and events officer at Imperial College London, reflects on building internal communications during departmental growth and the importance of care, identity and adaptability.

Voice

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