Channels & Platforms.

Network Rail replaced its unreliable, admin-heavy intranet search with a personalised, AI-infused Microsoft Search experience for its 40,000+ colleagues. Here’s how internal communication helped rebuild trust, improve findability and shift colleague behaviour at scale.

Neil Rodger, founder of Lifted Communications, shares how internal comms teams can use audio – particularly podcasts – to cut through noise, build connection and reach employees in a more human way.

A five-minute audio update for Centrica’s customer-facing colleagues is holding attention and saving time.

Internal communication teams are asking whether the intranet still deserves its place in the channel mix. The reality is more nuanced than “keep it” or “kill it”: the intranet is becoming the root of a wider ecosystem.

After a challenging initial launch, Primark colleague app ZING returned with renewed purpose. A passionate channels team, backed by leadership and store advocates, rebuilt trust and transformed the way colleagues connect across Ireland.

How do you turn business wins into shared momentum? This initiative shows how Aberdeen Investments connected colleagues and built pride across a global business.

Aviva empowered six employee communities with dedicated internal comms takeovers, sharing stories to boost awareness – driving 280 per cent traffic growth, thousands of comments and 30 per cent membership increase.

Sage reimagined its global Kickoffs with localised, data-driven content tailored to diverse audiences, making strategy more engaging, human and impactful. Three-quarters of employees reported improved understanding.