Culture, inclusion, experience & engagement.

Since 2020, successive disruptors have changed the business landscape. COVID, war, supply-chain shortages, inflationary pressures, AI, the burgeoning climate crisis and environmental degradation are just some of the issues impacting organisational performance. And yet organisations must innovate and evolve to remain relevant. The psychological toll of polycrisis is both immense and under-recognised.

Rising numbers of people over the age of 45 are struggling to find work. Ageism, under-investment in recruitment and over-reliance on biased selection algorithms are creating a labour-market crisis. This has huge implications for organisations that urgently need human wisdom and experience to deliver much-needed oversight for sensible and ethical AI adoption.

Kay Vessey, head of learning and development at H&H, explains why better internal communication starts with curiosity about the experiences, preferences and motivations that shape how people respond.

Since the 2008 financial crisis, access to stable, secure work has become increasingly rare. Young people in particular struggle to find quality, full-time permanent work. But what defines good work and what role does internal communication play in creating workplaces that build careers?