We shine a spotlight on Jacqueline Shalks-White, Internal Communications Manager at Electricity North West. With over 25 years in internal comms, Jacqueline shares her passion for the profession and encourages newcomers to stay curious, embrace change, and connect with peers. Her mantra? Be bold, create ‘wow’ moments and make the most of your IoIC network.

We continue our IC Career Series, where internal comms professionals share their career stories. In this video, Nicola Walter reveals how she transitioned from marketing to internal communication, shares her top advice for career progression, and highlights the power of curiosity and evidence-based communication. Hear what she finds most rewarding and the biggest lesson she’s learned in internal comms.

IoIC Fellow Jarrod Williams, Head of Digital Content and Channels at St James’s Place, shares why he believes Fellowship is an opportunity to give back, share experiences, and connect with peers who are passionate about advancing the internal communication profession.

So many aspects of work are changing concurrently, making it hard to keep up. New employment types, flexible ways of working, increasingly distributed and disparate work teams, the pace of work itself – with continuous change all around us, it’s never been more important for organisations to focus on connection and community.

This episode, Adele McIntosh, VP of Internal Communication and Community at Arm, shares her views on the importance of community at work.

IC Index 2025, from the Institute of Internal Communication in partnership with Ipsos Karian and Box, reveals a powerful call for more human workplace communication.

Internal communication professionals are stepping into strategic roles - but without the right skills and support, many feel overwhelmed. Discover what’s driving the evolution of the IC profession and why now is the time to act.

Following the recent IoIC Board elections, we are thrilled to introduce our new President and announce the appointment of six new Board Directors.