With 25 years at Lloyds Banking Group and now running her own consultancy, Diana Oakes shares how she built a career in internal communication leading large scale change, championing inclusion and helping people feel they truly matter at work.

As part of our #IChoseIC Series, Danielle Starling reflects on why she feels internal communications is important and why she has stayed in internal comms roles for over 13 years.

After starting out with just an O-level in Art and a career path that began in hairdressing, Pauline Smith’s journey into internal communication was anything but conventional. But through curiosity, resilience, and a passion for making a difference, she found a career where she could truly thrive. Pauline shares how IC became her calling. From creating her first company newsletter to leading global change programmes and why she’s proud to be an #IChoseIC ambassador.

Despite the US withdrawal from the Paris Climate Agreement in January 2025 and the perceived downgrading of decarbonisation as a boardroom priority, sustainability progress continues to be made. More poignantly, those organisations maintaining commitment to more sustainable, more inclusive and less extrapolative ways of doing business are gaining a competitive advantage. In this episode Cat, Jen and Dom chat with sustainability expert Daniel Cope to learn more about the role internal communication plays in driving sustainability impact.

The first IoIC Fellows-exclusive webinar was held this month debating if internal communication as a function needs to be better described to meet workplace challenges.

This whitepaper explores the evolving landscape of internal communication, providing trend analysis, actionable insights and developmental pathways for organisations looking to enhance operating resilience and accelerate performance in the future of work.

IoIC is proud to stand alongside fellow membership bodies in a united call for stronger partnership with Government.