My IC Career: Nicola Walter

We shine a spotlight on Jacqueline Shalks-White, Internal Communications Manager at Electricity North West. With over 25 years in internal comms, Jacqueline shares her passion for the profession and encourages newcomers to stay curious, embrace change, and connect with peers. Her mantra? Be bold, create ‘wow’ moments and make the most of your IoIC network.

IoIC Fellow Jarrod Williams, Head of Digital Content and Channels at St James’s Place, shares why he believes Fellowship is an opportunity to give back, share experiences, and connect with peers who are passionate about advancing the internal communication profession.

Newly appointed IoIC Fellow Pauline Smith, Internal Communication Specialist at The Comms Smith, reflects on her career journey, the growing importance of embracing AI in internal comms, and how she tackled imposter syndrome to take the step towards Fellowship.

Howard Krais is Co-Founder of True Communications, recently appointed as an IoIC Fellow, shares reflections on the evolution and future of internal communication. He charts the journey of IC from its early days to a vital business function, exploring how professionals can move beyond engagement scores to demonstrate real organisational impact.