AI in Internal Communication.

Since the arrival of the Internet in the 1990s, organisational intranets have become a staple – helping colleagues access vital knowledge and information and connect and collaborate with one another to achieve shared goals. Their impact on organisational productivity has been profound. As knowledge work becomes ever more digital, in this episode Cat explores the future of the intranet with Suzie Robinson, intranet and digital employee experience consultant at Clearbox Consulting.

As AI promises productivity transformation, many fear technology-driven job losses. For internal communicators, the challenge is twofold: navigating the threat AI poses to conventional IC practice while helping organisations adopt it responsibly. In this episode, Dom and Cat are joined by Frank Dias to explore how AI can transform IC workflows and deliver greater strategic value.

As media outlets continue to focus on the transformative nature of AI, a key point remains overlooked. In the UK in 2025, digital inclusion - equitable access to and use of information and communications technologies for participation in social and economic life – remains problematic for many. 7.9m lack basic digital skills and 3.7million UK families sit below the minimum digital living standard. In this episode, Neighbourly COO Zoe Colosimo explores the AI adoption gap and the danger AI inequality poses to society.

Workplaces are increasingly digital, data-driven and metrics-oriented. The pace of change is breathtaking and it’s an uphill struggle to find the time to make space for human connection, relationship, development and growth. Trust at work has never been more on a knife edge.

As engagement wanes, organisational performance and effectiveness are at risk. Against this backdrop, the work of internal communication to explore the human implications of digital disruption has never been more important. Our quarterly technology updates help internal communication professionals stay informed and think more expansively about ways they can deliver strategic value.