AI and the future of internal communication, with Frank Dias
AI and the future of internal communication, with Frank Dias
As AI promises productivity transformation, many fear technology-driven job losses. For internal communicators, the challenge is twofold: navigating the threat AI poses to conventional IC practice while helping organisations adopt it responsibly. In this episode, Dom and Cat are joined by Frank Dias to explore how AI can transform IC workflows and deliver greater strategic value.
AI continues to dominate boardroom conversations. As organisations race to achieve efficiency gains, a key question for all professions is the extent to which these new technologies will transform core responsibilities.
While certain elements of internal communication are, and should always remain, uniquely human, other more transactional components can be automated. But breaking down workflows isn’t always easy. It can be challenging to know where and how to get started.
Internal communication consultant Frank Dias has worked with GenerativeAI since its launch in late 2022. In this episode he shares his experience, expertise, hints and tips for successful AI integration into internal comms activities.
Frank Dias is an AI Adoption & Change Consultant at Quilter, and the founder of Ai x Comms Lab, where he helps organisations build sustainable AI capability through a human-first lens.
With over 15 years in communications, he brings a grounded, practical perspective to AI transformation, having led early AI integration across four complex global organisations.
His work focuses on cutting through vendor promises to identify the real organisational conditions needed for successful adopt and foster AI aligned with your use cases.
Find Frank on LinkedIn: https://www.linkedin.com/in/frankdias/
Since the arrival of the Internet in the 1990s, organisational intranets have become a staple – helping colleagues access vital knowledge and information and connect and collaborate with one another to achieve shared goals. Their impact on organisational productivity has been profound. As knowledge work becomes ever more digital, in this episode Cat explores the future of the intranet with Suzie Robinson, intranet and digital employee experience consultant at Clearbox Consulting.
An AI narrative is like a strategic narrative. It is a cohesive story that an organisation tells about its plan and goals for AI adoption and how this will reshape workflows.
Gareth Orr from Gallagher explains how AI is changing what good communication looks like – and why clarity, structure and literacy now shape how we work with it.
Catch up on this IC Index Webinar exploring how internal communicators can build clarity, confidence and trust around workplace AI—making policies meaningful, easing employee anxieties, and turning guidelines into open, two-way conversations.
As AI fundamentally reshapes our world, Internal Communicators have a critical role - are we ready to overcome the barriers, seize the opportunities and manage the risks, as Louise Wadman reveals in her research on AI’s impact on internal communication?
New research warns that over-reliance on generative AI could erode critical thinking and productivity, urging businesses to invest equally in developing the human skills needed for responsible, effective AI use.
The UK's leading annual research into internal communication. This year, the findings are a reality check. Based on a survey of 5,000 UK employees in organisations with 500 or more employees, conducted in partnership with Ipsos Karian and Box.
In this new episode of the Future of Internal Communicaiton Podcast, digital employee experience consultant Suzie Robinson shares her experience of working with intranets and her predictions for how AI will transform the workplace in the coming years.
Transcript S16, AI and the future of internal communicator with Frank Dias
