Search the Insight & Practice

As AI transforms the workplace, organisations must ensure technology strengthens rather than replaces human relationships. Andy Lopata, an expert on professional relationships, explores why trust, connection and empathy will become even more valuable in the years ahead.

An exclusive webinar created for the IOIC's Fellowship community, with two senior communications leaders who are using AI in the real world, not in theory.

In a recent IOIC Fellows webinar, internal communication experts shared practical insights on how they’re using AI to improve communication, strengthen culture, and accelerate adoption.

AI as a strategic driver of insight-driven IC practice was the topic of a recent IOIC Fellows webinar.

A five-minute audio update for Centrica’s customer-facing colleagues is holding attention and saving time.

Gareth Orr from Gallagher explains how AI is changing what good communication looks like – and why clarity, structure and literacy now shape how we work with it.

Catch up on this IC Index Webinar exploring how internal communicators can build clarity, confidence and trust around workplace AI—making policies meaningful, easing employee anxieties, and turning guidelines into open, two-way conversations.

As AI fundamentally reshapes our world, Internal Communicators have a critical role - are we ready to overcome the barriers, seize the opportunities and manage the risks, as Louise Wadman reveals in her research on AI’s impact on internal communication?

New research warns that over-reliance on generative AI could erode critical thinking and productivity, urging businesses to invest equally in developing the human skills needed for responsible, effective AI use.