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Jennifer Kennedy, internal communications manager at Sheffield Hallam University, reflects on 17 years working in higher education and what internal communication professionals need to understand to be effective in the sector.

Born from colleague feedback and designed for frontline reality, Mitie's Team Talk Local gave leaders the tools to run meaningful, local conversations with their teams.

Opens and views rarely prove impact; communicators must look beyond activity to experience, adoption and behavioural change, argues PR director and internal communications specialist Anthony Monks.

Kemi Aofolaju, communications and events officer at Imperial College London, reflects on building internal communications during departmental growth and the importance of care, identity and adaptability.

In the fourth part of our series on the history of internal communication, we explore how conversation, collaboration and digital channels transformed the IC profession.

Internal communication’s next big leap is becoming data-scientist-like: using AI-enabled insight to shape strategy, prove value and drive organisational performance – not just measure outputs.

Marian Abrines, president of Spain’s internal comms association, DIRCI, discusses engagement strategy, leadership alignment and the growing importance of data.

As inflation and industrial unrest faded, internal communication shifted from labour relations to markets, brands and organisational culture.

Eleanor Tan shares insights on internal communication across Asia, drawing on leadership experience in shipping, financial services and education, with a focus on culture, transparency and engagement.

From marketing to leading communications at major UK firms, Lee Coleman reflects on five defining moments that shaped his journey to group head of communications at British Engines.

Internal communication teams are asking whether the intranet still deserves its place in the channel mix. The reality is more nuanced than “keep it” or “kill it”: the intranet is becoming the root of a wider ecosystem.

Iain Donaldson, colleague communications manager for CEO and leadership comms at NatWest Group, discusses writing for time-poor colleagues, keeping channels credible and supporting senior leaders in fast-paced communications.

Rosie Huckle of King’s College London explores internal communication challenges in higher education, shaped by complexity, scrutiny and unique institutional pressures.

Post-war prosperity and social change dismantled top-down internal communications, driving industrial unrest and paving the way for more participative, two-way approaches that reshaped employee relations and organisational communication in Britain.

Adesh Chetram, head of integrated communications at Nedbank and president of South Africa’s Institute for Internal Communications Africa, shares how Ubuntu, authenticity and purpose are redefining internal comms across the continent.