The human work of Internal Communication.

Lucy Aaron

Global Communications Lead, Mondelēz International

Lucy is an award-winning communication professional with 10 years’ experience across hospitality, financial services and FMCG. 

As Global Communications Lead at Mondelēz International, she delivers strategic internal and external communication, leading global campaigns and digital transformation initiatives that engage 50,000 colleagues worldwide. 

An Institute of Internal Communication award winner, Lucy is recognised for combining data-driven insight with compelling storytelling to deliver measurable impact. Passionate about connecting people to purpose, she brings energy, creativity and fresh thinking to every challenge.

Harriette Luscombe

Founder, Coaches for Change

Harriette Luscombe MA (Oxon), MSc is a behaviour change specialist, BBC contributor and founder of Coaches for Change.

Unlocking human power at the intersection of neuroscience and practical resilience, she equips professionals with essential human skills to master stress, overcome anxiety, optimise performance, and build sustainable workplace cultures that thrive.

Sandi Lyons

Internal Communications Manager for UK&I, Mondelēz International

Sandi is an accomplished communication professional with 14+ years’ experience in HR and internal communication across the FMCG sector. 

As Internal Communications Manager for UK&I at Mondelēz International, she leads strategic communication that engage 4,700+ colleagues across 10 sites. 

Known for combining data-driven insight with creative storytelling, she developed the MDLZ on the Go app, achieving 69% adoption across UK&I manufacturing sites. Passionate about developing others, Sandi champions colleague engagement, wellbeing and career growth through impactful communication and mentoring.

Simon McMurdo

Communications Manager, Specsavers

As Communications Manager at the Specsavers Contact Centre, Simon McMurdo has spent the last three years transforming colleague communication and engagement. 

Under his direction, departmental open rates have risen to 20 per cent above industry standard and Simon was nominated by his peers for the Significant Contributor Award at the 2024 National Contact Centre Awards. 

With eight years' experience including working with local government on change programmes, Simon is passionate about building culture through communication that people genuinely value.

Stefan Ram

Head of Internal Communication, Corsearch

Stefan Ram is an internal communication leader specialising in guiding organisations through complex change. Combining a passion and curiosity for all things tech with a human-first mindset, Stefan implements practical communication solutions that turn major business shifts into clear, empowering employee experiences. 

He believes technology is merely a conduit that enables us to create stronger human connections and enhance collaboration, never replacing what makes a business unique: its people. By pairing technical know-how with sound judgment and authentic listening, Stefan helps leadership teams navigate evolving landscapes while ensuring employees feel informed, trusted, and genuinely connected.
 

Arjun Singadia

Customer Service Specialist, Specsavers

Arjun Singadia has been a Customer Service Specialist at the Specsavers Contact Centre for almost a decade and has spent the last two years developing his skills as a Communications Champion. 

Working closely with the Communications Manager, he plays a key role in delivering day-to-day communication and ensuring messages are understood by colleagues. Arjun provides vital and transformative insight into how communication are received, helping shape improvements that make strategies more relevant, engaging and effective.

Jennifer Sproul

Chief Executive, Institute of Internal Communication

Jennifer is responsible for the leadership of IOIC, the only independent professional body solely dedicated to internal communication. IOIC is the voice of internal communication, setting standards for more than 70 years through qualifications, career development, thought leadership and best practice.  

Prior to joining IOIC, Jennifer has worked for over 20 years in professional associations, most recently as Strategic Marketing & Sales Director at the Market Research Society, developing and leading on activities across marketing communications (both internal & external), careers, membership, professional development and publishing. ­­­

Charles Umeh

Founder, The Coconut WorkLab

Charles Umeh is a speaker, author and workplace performance specialist who helps professionals and organisations develop the human skills that drive trust, communication, leadership and performance.

As Founder of The Coconut WorkLab, he designs practical learning experiences that help people navigate workplace challenges with greater clarity, confidence and effectiveness. His work has engaged professionals, emerging leaders, universities and organisations across the UK and internationally. Charles is particularly interested in the intersection of human connection, communication, and performance in an increasingly digital world.

Dominic Walters

Leadership Communication Specialist and IOIC President

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