The human work of Internal Communication.

Lucy Aaron

Global Communications Lead, Mondelēz International

Lucy is an award-winning communication professional with 10 years’ experience across hospitality, financial services and FMCG. 

As Global Communications Lead at Mondelēz International, she delivers strategic internal and external communication, leading global campaigns and digital transformation initiatives that engage 50,000 colleagues worldwide. 

An Institute of Internal Communication award winner, Lucy is recognised for combining data-driven insight with compelling storytelling to deliver measurable impact. Passionate about connecting people to purpose, she brings energy, creativity and fresh thinking to every challenge.

Sofia Antoniou

Internal Communications Channels Manager for EMEA , DS Smith

Sofia Antoniou is Internal Communications Channels Manager for EMEA at DS Smith, bringing nearly two decades of communication experience across manufacturing, environmental services and the public sector.

Creative and collaborative, Sofia specialises in turning new ideas into engaging communication that make corporate environments feel more human. She enjoys tackling complex challenges, building projects from the ground up and finding innovative ways to connect with employees. Her work has earned recognition from the Chartered Institute of Public Relations, and she was named Press Officer of the Year by Trading Standards.
 

Kat Cooke

Head of Internal Communications and PR , SCC

Kat Cooke is Head of Internal Communications and PR at SCC, with over a decade of experience in communication strategy, employee engagement and organisational change. A trusted partner to senior leaders, she turns business strategy into clear, engaging stories that build understanding, alignment and action.

Kat combines strategic thinking with hands-on delivery, creative storytelling and change communication expertise. At SCC, she has transformed the internal communication function, launched its largest-ever strategic communication campaign, rebuilt key digital channels and introduced live leadership broadcasts. She is passionate about communication that strengthens culture and helps organisations navigate change successfully.
 

Andrea Henry

Head of Equity, Diversity & Inclusion, Network Rail

Andrea Henry is a senior leader specialising in leadership, talent and organisational performance, with over a decade of experience helping complex organisations build the capability and culture they need to perform.

She works with senior leaders to turn organisational priorities and data into practical solutions. Her experience spans infrastructure, technology and global consumer brands, including Network Rail, Spotify and Collinson. Andrea has worked across organisations of up to 40,000 employees and global environments spanning 17 countries, partnering with executive teams to understand organisational challenges, design interventions and deliver change at scale.

Andrea has worked with culture specialists to design a frontline behaviours programme, initially rolled out across the largest region and receiving positive feedback, with plans for wider national and industry rollout. Previously, she worked as a Press Officer for London 2012 Olympic and Paralympic Games, managed crisis communications for Grenfell and set up the internal communications function at Collinson. 
 

Harriette Luscombe

Founder, Coaches for Change

Harriette Luscombe MA (Oxon), MSc is a behaviour change specialist, BBC contributor and founder of Coaches for Change.

Unlocking human power at the intersection of neuroscience and practical resilience, she equips professionals with essential human skills to master stress, overcome anxiety, optimise performance, and build sustainable workplace cultures that thrive.

Sandi Lyons

Internal Communications Manager for UK&I, Mondelēz International

Sandi is an accomplished communication professional with 14+ years’ experience in HR and internal communication across the FMCG sector. 

As Internal Communications Manager for UK&I at Mondelēz International, she leads strategic communication that engage 4,700+ colleagues across 10 sites. 

Known for combining data-driven insight with creative storytelling, she developed the MDLZ on the Go app, achieving 69% adoption across UK&I manufacturing sites. Passionate about developing others, Sandi champions colleague engagement, wellbeing and career growth through impactful communication and mentoring.

Jo Malby

Client Service Director, 44 Communications

Jo Malby is Client Service Director at 44 Communications, an internal communication agency that helps organisations make big change stick. 

With more than 20 years' experience in brand and communication, Jo works with clients to translate complex business challenges into strategies and campaigns that feel human and deliver real impact. 

As Boehringer Ingelheim's lead client partner, Jo has helped shape and deliver a wide range of culture and transformation programmes across the organisation, including the development and delivery of the annual all-colleague event, Our Focus Day. Her expertise spans strategy and creative development through to activation, measurement and evaluation.

Simon McMurdo

Communications Manager, Specsavers

As Communications Manager at the Specsavers Contact Centre, Simon McMurdo has spent the last three years transforming colleague communication and engagement. 

Under his direction, departmental open rates have risen to 20 per cent above industry standard and Simon was nominated by his peers for the Significant Contributor Award at the 2024 National Contact Centre Awards. 

With eight years' experience including working with local government on change programmes, Simon is passionate about building culture through communication that people genuinely value.

Niamh Merrigan

Internal Communications Lead, Boehringer Ingelheim

Pivoting away from the world of biomedical science, Niamh turned her hand to making complex things make sense. With experience across pharmaceuticals, financial services, consultancy, agency and the not-for-profit sector, she's worked with leaders and organisations to turn strategy and change into stories that people genuinely connect with.

From enterprise-wide campaigns to culture and transformation, Niamh thrives on combining insight, creativity and a perpetual curiosity about what makes people tick.

She's recently taken on a brilliant new challenge at Boehringer Ingelheim – resetting the foundations of meaningful connection in an AI and digitally focused chapter.
 

Stefan Ram

Head of Internal Communication, Corsearch

Stefan Ram is an internal communication leader specialising in guiding organisations through complex change. Combining a passion and curiosity for all things tech with a human-first mindset, Stefan implements practical communication solutions that turn major business shifts into clear, empowering employee experiences. 

He believes technology is merely a conduit that enables us to create stronger human connections and enhance collaboration, never replacing what makes a business unique: its people. By pairing technical know-how with sound judgment and authentic listening, Stefan helps leadership teams navigate evolving landscapes while ensuring employees feel informed, trusted, and genuinely connected.
 

Nick Robbins

Strategic Content Director, 44 Communications

Nick is the Strategic Content Director at 44 Communications. With a master's degree in internal communication management and a strong content background, he brings both academic rigour and practical experience to internal communication challenges. 

Nick specialises in translating strategy into communication with purpose that create understanding and deliver measurable impact. He has worked with organisations across a range of sectors to design behaviour change and engagement initiatives, using play, gamification and immersive experiences to engage deskless audiences and promote two-way communication.
 

Arjun Singadia

Customer Service Specialist, Specsavers

Arjun Singadia has been a Customer Service Specialist at the Specsavers Contact Centre for almost a decade and has spent the last two years developing his skills as a Communications Champion. 

Working closely with the Communications Manager, he plays a key role in delivering day-to-day communication and ensuring messages are understood by colleagues. Arjun provides vital and transformative insight into how communication are received, helping shape improvements that make strategies more relevant, engaging and effective.

Jennifer Sproul

Chief Executive, Institute of Internal Communication

Jennifer is responsible for the leadership of IOIC, the only independent professional body solely dedicated to internal communication. IOIC is the voice of internal communication, setting standards for more than 70 years through qualifications, career development, thought leadership and best practice.  

Prior to joining IOIC, Jennifer has worked for over 20 years in professional associations, most recently as Strategic Marketing & Sales Director at the Market Research Society, developing and leading on activities across marketing communications (both internal & external), careers, membership, professional development and publishing. ­­­

Charles Umeh

Founder, The Coconut WorkLab

Charles Umeh is a speaker, author and workplace performance specialist who helps professionals and organisations develop the human skills that drive trust, communication, leadership and performance.

As Founder of The Coconut WorkLab, he designs practical learning experiences that help people navigate workplace challenges with greater clarity, confidence and effectiveness. His work has engaged professionals, emerging leaders, universities and organisations across the UK and internationally. Charles is particularly interested in the intersection of human connection, communication, and performance in an increasingly digital world.

Dominic Walters

Leadership Communication Specialist and IOIC President

Dominic is President of the IOIC.

He has specialised in leadership and line manager communication and development for over 25 years. He has worked in senior ‘in-house’ roles and as a coach and consultant in the UK, Europe, Asia and the US, supporting leadership teams across a range of sectors.

He has also featured in print, podcast, TV and radio promoting effective leadership communication. Dominic has worked with leadership teams in finance, pharmaceuticals, engineering, healthcare and public sector.

Dominic is an Associate of the Chartered Institute of Bankers, and past national Chairman, Governance Adviser and Fellow of the Institute of Internal Communication. He has developed the audiobook, ‘Leading Inside Out’ in conjunction with IOIC.