Change and Transformation

Many internal changes are driven by technology, process and digitalisation. Being able to effectively support and communicate these changes can be an ongoing challenge for internal communicators, particularly those who aren't confident in 'tech talk' or tech ways of working. This one-day workshop will provide communicators with practical knowledge and skills for planning and delivering great communications around tech change as well as guidance on working with, and influencing tech teams and partners.

This highly interactive training focusses on deepening knowledge, skills and insight around change communication - helping participants attain a more profound understanding and advanced skill-set for effective practice. The course will also help attendees take a further step in their own development, including how to use coaching principles to influence senior leaders and specific negotiation skills to support and drive change.

This course explores the principles and best practice for communication planning in the context of organisational change, including audience analysis, channel selection and measurement.

It will also delve into understanding and integrating the principles of employee engagement, the relationship between internal and external communication planning, and crisis communication planning.

The course will equip you with the knowledge and skills required to successfully plan and deliver effective internal communication, and will provide you with the opportunity to put your learning immediately into practice.

This practical, insight-driven course equips communicators with the confidence and skills to help people navigate change with clarity, empathy, and trust - wherever they sit in the organisation, and however hard they are to reach. A core theme of the course is the power of listening not just as a communication skill, but as a superpower for leading change. Attendees will learn how to create opportunities for feedback, dialogue, and shared ownership - and how to effectively use insights to turn change from something that’s done to people into something that’s built with them.

The Crisis Management and Resilience Workshop: Planning for the Unexpected can prepare you for crises, or unexpected events so you are always ready to respond swiftly, factually and honestly to retain the support of those who matter most: your employees and stakeholders. The course will show you how crisis planning enables you and your employees to prove your organisation’s dependability, show initiative and demonstrate leadership skills. It will encourage you to think “what if?” and to understand the short and long-term consequences of the change unexpected events can bring.