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Leadership and Manager Communication

Explore our content and resources to deliver effective communication strategies for leaders and managers.

Articles

 

Members only
Damon-Bowles.jpg
13 Feb 2026

5 ways to help leaders be empathetic and authentic

The IC Index suggests around four in ten employees think leaders understand them. Damon Bowles, head of strategic IC and content at Definition, explores how internal communicators can help leaders build human connection.

Voice
Members only
Voice July 2025
11 Jun 2025

Voice July 25

The July 2025 issue of Voice spotlights the power of human connection, highlighting how authentic leadership and meaningful dialogue build trust, purpose and performance. We explore appearance-related bias and inclusion, with perspectives from four people with a visible difference. 

New IC Index findings reveal how connection, feedback and authenticity drive standout employee experiences, and we look at the impact of big campaigns on internal comms teams’ business as usual work. Plus, new IoIC president Dominic Walters urges communicators to prioritise clarity, relevance and conversation.

Voice Magazine
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On demand

 

Members only
25 Sep 2024

IC Index Panel: Trust and Leadership

2024’s IC Index is the Trust Issue, so we are began the panel events by looking at trust and leadership. We know that good communication is the basis for trust in any relationship, but what exactly does that mean in the context of work and how do we quantify it?

On Demand
Members only
03 Jul 2024

Webinar: IC Index 2024

In this webinar we heard more about the second edition of the IC Index, with a focus on Trust. This unique research undertaken in partnership between the IoIC and Ipsos Karian & Box, explores the impact of internal communication on UK employees and how we can drive strategic value to organisations.

On Demand
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Guides

 

Members only
05 Sep 2024

Leadership Communication Guide

This IoIC CPD Certified guide discusses benefits, challenges and opportunities to help ensure leadership communication is a central part of the communication infrastructure. Available for free download exclusively to members.

Guide
Members only
01 Jun 2021

Leading inside out: A handbook for leadership communication (audiobook)

Based on the author’s experience of working with hundreds of leaders at all levels across many types of organisations and different cultures, this audiobook debunks the myths about effective leadership communication and condenses what works into practical and applicable steps. IoIC CPD Certified.

Guide

 

 
Case Studies

 

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Podcast

 

Podcasts

Podcast episode featuring Dr Margaret Heffernan on using conversation to navigate uncertainty. From IoIC’s “The Future of Internal Communication.”
03 Dec 2025

Using conversation to navigate uncertainty with
Margaret Heffernan

Leading an organisation has never been more challenging. As the forces impacting business performance grow ever more complex, trading conditions are increasingly tumultuous. Traditional management tools are no longer effective. Leaders must find different ways to explore the unknown and shore up operating resilience. In this episode, Cat, Jen and Dom are joined by entrepreneur, CEO, writer and keynote speaker Margaret Heffernan to explore the power of conversation in unleashing fresh thinking.

Louise Mowbray
19 Nov 2025

Rethinking leadership for the future of work with Louise Mowbray

As the global economy grows ever more complex and uncertain, new skills are needed. Endless streams of new enterprise technology, deteriorating international relations, the rise of populist leaders, climate chaos, misinformation and disinformation – there’s no shortage of issues confounding modern leaders. In this episode, leadership advisor, coach and futurist Louise Mowbray sets out the new skills for future-focused leadership.

Exploring the future of leadership communication with Professor John Amaechi OBE
08 Oct 2025

Exploring the future of leadership communication with Professor John Amaechi OBE

The forces impacting 2025 operating conditions continue to confound organisational leaders and managers across the board. Workplace stress, anxiety, and burnout are at record levels and global analytics firm Gallup estimates disengagement cost the global economy US$438 million in the past year. In this episode, Jen and Cat welcome world-renowned organisational psychologist John Amaechi OBE. They discuss his new book It’s Not Magic and dive into the communication skills that underpin exceptional leadership.

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21 Aug 2024

Using communication to build trust with James Ball

In Series 10, Episode 9 of the Future of Internal Communication podcast, the team explores the critical role of trust and truth in healthy, well-functioning societies, and what happens when the people we ought to be able to trust don’t tell the truth

Listen now

 

Leadership and Manager Communication Training Courses

12, 19 May 2026

Building Trust Through Internal Communication

8 CPD

Internal communication plays an integral role in building and maintaining trust within organisations, and in the context of so much change and uncertainty – this role is more important than ever. Businesses are now recognising the significant impact of trust on organisational outcomes and viewing it as a strategic asset that must be measured, monitored and managed. Internal communicators are therefore perfectly placed to leverage and demonstrate their strategic value through trust. Through the workshop attendees will explore strategic internal communication approaches that support the creation and maintenance of trust in organisations, leaving with an action plan and tools to demonstrate their impact.

Training
Online
14, 28 May 2026

Activating People Managers as Communicators

8 CPD

This two-part interactive and practical virtual course will equip internal communicators with the knowledge, skills and tools they need connect with, and activate the communication power of, people managers. The programme will also support attendees with overcoming key challenges internal communicators face when working with people managers, the principles of providing feedback to support communication development, and building trust and compassion in manager-led communications.

Training
Online
21, 22 May 2026

Neuroinclusion for Internal Communicators

8 CPD

A highly practical and participatory programme designed for internal communicators to gain a strong foundation of knowledge in neuroinclusive communication and help them build a neuroinclusive culture within their organisation. The course will explore key topics such as understanding communication differences, manager and leader communication, inclusive events, change and neurodivergence, and inclusive communication approaches.

Training
Online
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