Search the Knowledge Hub IoIC, The Institute of Internal Communication

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23 Oct 2025

A winning recipe for internal communicators: the skills to shape the future of work

Internal communication is evolving fast – and so are the skills required to thrive in it. IC teams must prepare for the future by mixing the right blend of human and technical capabilities to lead change, influence leaders and shape culture in a more strategic way.

Voice

Members only

10 Oct 2025

Finding space to recover from burnout

Tracey Hewett shares what burnout taught her, and how internal communicators can protect their wellbeing by managing their workload and prioritising recovery.

Voice

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06 Oct 2025

Case study: National Accident Helpline relaunches its business brand with beloved mascot

When National Accident Helpline was preparing to launch a new brand for its business, the project team saw a golden opportunity to reintroduce a cherished face of the brand.

Voice

Members only

03 Oct 2025

Case study: How Sage reinvented Kickoffs to inspire connection

Sage reimagined its global Kickoffs with localised, data-driven content tailored to diverse audiences, making strategy more engaging, human and impactful. Three-quarters of employees reported improved understanding.

Voice

Members only

01 Oct 2025

Inside story: Family days build pride and connection

For its 10th anniversary, the National Crime Agency opened its doors to officers’ families for the first time, balancing security with warmth and delivering lasting benefits for morale and connection

Voice

Members only

23 Sep 2025

‘Internal comms has the power to make people visible and heard’

On his wedding day, Elj Abid, business development director at The Trade Desk, stopped hiding his vitiligo. This opened the door to a new sense of identity, and a mission to help others be seen at work.

Voice

Members only

19 Sep 2025

Digging into data to drive better internal communication

Internal communicators need more than instincts and impressions – they need evidence. Data and insight from surveys and listening tools are not always as they appear on the surface. Smarter analysis can help IC teams earn trust, influence leaders and drive real organisational change.

Voice

Members only

08 Sep 2025

Case study: Inside Arm’s IPO – engaging staff on listing day

Arm’s IPO brought more than market value – it boosted morale and united employees through global, thoughtfully planned celebrations.

Voice

Members only

04 Sep 2025

'We need a better societal and regulatory fabric to cope with the changes from technology'

Dr Ashwin Mehta, founder of Mehtadology, a strategic consultancy in AI and technology, examines how AI and tech is influencing workplace behaviour.

Voice

Members only

03 Sep 2025

'Leaders can do more to create the optimal conditions for human connectivity'

Peter Mandeno, director at Better Connected, explores how internal communicators can truly enable meaningful human connection.

Voice

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28 Aug 2025

Case study: Preparing for transformation through leadership and personalised comms

To help employees and leaders prepare for their new multi-year transformation programme, John Lewis’ Customer Care team coordinated an informative and inspiring leadership summit.

Voice

Members only

27 Aug 2025

Ask the experts: How do I use external-facing social media to support my internal comms strategy?

Five comms experts share their top tips on using social media to bridge internal and external conversations, ensuring authentic, engaging content that strengthens culture, sparks dialogue and supports business reputation.

Voice

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