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Understanding People & Cultures

Explore our content and resources to help you understand people and audiences to map effective communications, and support a thriving workplace culture.

Articles

 

Members only
Illustrated “Voice” cover showing a global map with diverse people and icons, highlighting a worldwide conversation in internal communication.
10 Dec 2025

Voice Jan 26

The latest issue of Voice is out now. This edition explores what it means to work in a global profession, with perspectives from internal communicators around the world. It also includes expert advice on scenario planning, insights into change communication in SMEs, and a focus on the growing demand for clarity. Plus, a look ahead at how the IoIC plans to strengthen clarity, advocacy and community through to 2026.

Voice Magazine
Members only
Generations.jpg
04 Apr 2025

Bridging generations: how age shapes communication and culture in the workplace

Age generalisations in the workplace persist, but our content and career choices are shaped more by our formative years than age alone. As communication styles evolve, businesses must find harmony between generations. From tone of voice to shifting mindsets, understanding these differences is key to keeping teams and workforces in tune with one another.

Voice
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Factsheets

 

Members only
17 Oct 2023

Psychological Safety Factsheet (Part 2)

This is the second part in a two-part series presenting an overview of psychological safety. This factsheet looks at how to create psychological safety in the workplace and the role of internal communicators.

Factsheet
Members only
07 Jun 2022

Neuroscience Factsheet

Recent investment in neuroscience and a commitment to understanding more than ever before about how we as humans function, is bringing fresh new insights into the workplace. The factsheet will outline some of these insights and the implications for our approach to IC and employee engagement.

Factsheet

 

On demand

 

Members only
23 Mar 2023

Webinar: Connecting global workplaces

In this enlightening talk, language experts Zanne Gaynor and Kathryn Alevizos highlighted how simple adaptations can enhance intercultural communication and promote inclusion in the global workplace, sharng highly practical strategies from their #1 Amazon Bestselling book ‘Is that clear?’ (shortlisted for a Business Book Award in 2020).

On Demand
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Case Studies

 

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People, Culture and Engagement Training Courses

15, 22 January 2026

Culture Change and Culture Management for Communicators

8 CPD

This workshop will explore how culture works to shape organisational reality and why it is so difficult to ‘see’ it and change it. It will consider what kind of communication practice works for culture management, including how and when to communicate values and what these should look like for maximum effect. The course will also look at how how communicators can generate powerful insights about culture and how to use these insights to support leaders in shaping culture through communication.

Training
Online
23, 30 January 2026

Strategic Storytelling for Internal Communicators

8 CPD

This course is tailored for senior internal communicators who wish to leverage storytelling as a strategic tool within their organisations. It is ideal for those aiming to influence executive stakeholders, shape organisational culture, and foster alignment with business objectives through impactful storytelling.

Training
Online
17, 24 February 2026

Neuroscience: The Science Behind Effective Employee Engagement & Change

8 CPD

This highly interactive virtual learning masterclass is designed to introduce communication practitioners to the principles of neuroscience, explaining how the brain operates, and providing communication and engagement practitioners with a deeper and clearer understanding of how to support teams, drive engagement and enable effective change.

Training
Online
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