Knowledge Hub

Clarity in internal communication is more than simple language. It’s about making messages understandable, relevant and authentic, aligning leadership, managers and communicators so employees connect, trust and act on what they hear.

Aviva empowered six employee communities with dedicated internal comms takeovers, sharing stories to boost awareness – driving 280 per cent traffic growth, thousands of comments and 30 per cent membership increase.

Gareth Orr from Gallagher explains how AI is changing what good communication looks like – and why clarity, structure and literacy now shape how we work with it.

Sanna Kantelinen, senior internal communications manager at Remedy Entertainment and a 2025 graduate of the Masters in Internal Communication Management, shares her tips for succeeding on the path to a formal qualification.

As we continue to reflect on the skills internal communicators will need in their future, here Lindsay Lee Turner considers how her experience in IC is helping her in her current role as executive advisor, leadership consultant and CEO for Frank Advisors.