IOIC Awards case study: A Better Heathrow: driving engagement and operational performance through change communication
Following years of post-pandemic volatility, British Airways was working hard to rebuild colleague engagement and operational performance – particularly at their home hub, Heathrow Airport, where more than 7,000 colleagues work across a wide range of roles.
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This episode, Dom and Cat meet communications strategist Neil Hopkins to learn how to have inclusive, empathic conversations that build unity, even when topics are delicate and require deep diplomacy and tact.