This webinar will explore what the IC Index 2025 data tells us about leading people through change with empathy, clarity and care.

Although only 13% of employees rate their organisation’s internal communication as a “10 out of 10”, and just 51% feel leaders understand the challenges they face, the findings reveal something deeper: during periods of uncertainty, people pay even closer attention to how leaders communicate, listen and respond. We’ll unpack why empathy declines as organisations grow, how “care” in change communication can be brought to life, and why employees who feel understood are significantly more engaged.

Expect practical tips, real-world examples and actionable ideas to help leaders and IC teams communicate with authenticity, humanity and confidence – while building trust, strengthening connection and supporting people through complex transformation.

This event will take place on Zoom. Once you have booked, click the 'Manage your booking' link below to access the Zoom details. Sessions will be recorded, sent to all those who registered and placed in the On Demand section of the Knowledge Hub.

Mark Bunker

Founder and Director, Landmark Communications

Tom Cooke

Internal Communications and Engagement Officer, National Gas

Sharon Olubunmi-Daniels

Transformation Change Management and Internal Comms Manager, BT

Emma Ridgeon

Change Communication Consultant