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Network Rail replaced its unreliable, admin-heavy intranet search with a personalised, AI-infused Microsoft Search experience for its 40,000+ colleagues. Here’s how internal communication helped rebuild trust, improve findability and shift colleague behaviour at scale.

Internal communication teams are asking whether the intranet still deserves its place in the channel mix. The reality is more nuanced than “keep it” or “kill it”: the intranet is becoming the root of a wider ecosystem.

How do you turn business wins into shared momentum? This initiative shows how Aberdeen Investments connected colleagues and built pride across a global business.

Moto’s transformative shift to a new app heralded a dynamic era of workplace connectivity. With engaging campaigns and significant perks, Loop is reshaping internal communications for a more connected and valued workforce.

Looking back to the late 19th century, the Institutional History of Internal Communication in the UK project has been studying technology’s role in how organisations connect with their employees. Here we take a step back in time to see what lessons can be learned from the past about adapting to change.